Intermodal Shipper Experience Manager

NFI Industries; Springfield, Austin (IL, TX); In loco; USD 45.000 - 55.000; Tempo pieno

Descrizione del lavoro

NFI Industries is seeking an Intermodal Shipper Experience Manager to drive top-tier operational execution for brokerage customers. This IC role reports to the Intermodal Operations Manager and focuses on meeting shipper KPIs, continuous learning in rail/intermodal practices, and leveraging IT platforms to boost efficiency and satisfaction.

You will coordinate with branches, manage rates and services, and develop SOPs for each account, ensuring timely load follow-up and growth aligned with NFI

Competenze

• BA or BS Degree preferred.
• 3–5 years Brokerage experience preferred with domestic truckload, LTL and intermodal.
• Familiarity with DOT trucking regulations (Hours of Service, Claims).
• Proficient in MS Office (Word, Excel, PowerPoint).
• Ability to work in a fast-paced environment with multiple applications.
• Excellent oral and written communication skills.
• Rudimentary knowledge of TMS programs for brokerage.
• Familiarity with external and internal NFI pricing tools.
• Ability to work a flexible schedule based on shipment volume.

Mansioni

• Effectively manage operations and communications to meet shipper KPIs.
• Educate on rail and intermodal practices, market dynamics, pricing, and compliance.
• Utilize intermodal tech platforms to improve efficiency and customer satisfaction.
• Coordinate with branches and sales for account growth strategies.
• Develop, implement, and manage SOPs for each account managed by operations.
• Ensure proper follow up and management of all loads.
• Manage rates and services with clients for primary modes (FTL, LTL, Dray, IMDL, Port Services).
• Foster speed, efficiency and collaboration with NFI departments to meet customer needs.

Conoscenze

Brokerage experience

DOT regulations

MS Office

Oral & written comms

TMS familiarity

Pricing tools

High volume calls

Flexible schedule

Formazione

BA or BS Degree

Strumenti

TMS

Descrizione del lavoro

Overview

The Intermodal Shipper Experience Manager is responsible to drive best in class operational execution of existing brokerage customers. This position reports to the Intermodal Operations Manager.

Note:This is an individual contributor (IC) role with no direct people management responsibilities.

Responsibilities

• Effectively manage and execute operations and communications to meet shipper KPI’s and expectations.
• Continuous education of rail and intermodal transportation practices, including market dynamics, pricing strategies, and regulatory compliance.
• Familiarity with intermodal-specific technology platforms and tools to enhance operational efficiencies and customer satisfaction.
• Ongoing education of the commodities we ship and how those commodity markets impact our profitability and service offerings.
• Practicing the coordination and relationship building needed to be an effective problem solver for your customer.
• Further develop 3x3 relationships at the shipper operations levels.
• Support branch leadership and sales in account growth strategy initiatives.
• Skilled Management of Rates & Services with clients for primary modes NFI ILS services. ( FTL, LTL, Dray, IMDL, Port Services)
• Develop, implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates implemented
• Ensuring proper follow up and management of all loads.
• Breaking through internal obstacles that limit growth/service consistent with NFI deliverables.
• A detail oriented mindset associated with managing 1 or multiple NFI customer accounts.
• Using available internal and industry tools to identify potential improvements and best practices for customers operations
• Foster speed, efficiency and effectiveness in brokerage operations through collaboration with all NFI
• Departments and willingness to do “Whatever it takes” to ensure customers’ needs are met.

Qualifications

• BA or BS Degree preferred
• 3-5 years Brokerage experience preferred working with domestic truckload, LTL, and intermodal shipments.
• Familiarity with DOT trucking regulations (Hours of Service, Claims etc)
• Proficient in using MS Office Applications (Word, Excel, PowerPoint)
• Ability to work in fast paced environment that involves learning and using multiple applications and handling a high volume of phone calls
• Excellent oral and written communication skills
• Rudimentary knowledge of TMS programs used for brokerage services
• Familiarity with External and Internal NFI pricing tools
• Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.
• Ability to work a flexible schedule based on shipment volume

We are excited to share the base hourly rate for this position is $32.83/hour - $40.00/hour, based on the national average for the position. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position is also eligible for an annual discretionary bonus.

Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-5625