Logistics Customer Service Representative

MSC Mediterranean Shipping Company; United States; Remote; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance

Long Term Disability Insurance

Paid Parental Leave

401K Plan — employer match

Wellness Program

Job summary

MSC Mediterranean Shipping Company in Chicago is seeking a Logistics Customer Service Representative to be the primary contact for Intermodal and Equipment customers and vendors, delivering timely, accurate support and resolving inquiries to keep logistics operations efficient. The role requires on-site presence five days a week, strong communication, attention to detail, and proficiency with Microsoft Dynamics 365 and MSC systems.

A bachelor’s degree or equivalent experience is preferred.

Qualifications

• Bachelor’s degree preferred or equivalent experience in supply chain, transportation, logistics or customer service.
• Attention to detail: advanced.
• Communication skills: advanced.
• Customer orientation: advanced.
• Dependability: advanced.
• Organization skills & time management: intermediate.
• Proactivity: intermediate.
• Problem solving: fundamental.
• Productivity: advanced.
• Team player: advanced.
• English: advanced.
• MS Excel with the ability to learn new software: intermediate.

Responsibilities

• Fields Intermodal / Equipment questions from customers and vendors nationwide.
• Establishes and maintains positive relationships with customers and vendors.
• Provides timely and accurate responses to inquiries, following corporate guidelines, and generates potential solutions to issues.
• Ensures appropriate actions are taken to resolve problems and escalates unique or complex customer issues to the appropriate internal department as necessary.
• Maintains updated records of customer and vendor interactions in MSC Systems (e.g., Microsoft Dynamics 365 Customer Service, MSC proprietary systems).
• Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and Intermodal / Equipment workflows and procedures for the geographies under scope.
• Presence required on-site 5 days per week.
• Performs other duties as required.

Skills

Attention to detail

Communication skills

Customer orientation

Dependability

Organization & time management

Proactivity

Problem solving

Productivity

Team player

English

MS Excel

Education

Bachelor’s degree preferred or equivalent experience

Tools

Microsoft Dynamics 365 Customer Service

MSC proprietary systems

Job description

Logistics Customer Service Representative

MSC USA - Chicago

Salary: 48,000.00 - 56,000.00 USD

Job Summary

Serves as the primary point of contact for Intermodal and Equipment customers and vendors, providing timely and accurate support, resolving inquiries and issues, maintaining customer and vendor records, and ensuring a high level of service while supporting efficient logistics operations.

Key Responsibilities

• Fields Intermodal / Equipment questions from customers and vendors nationwide.
• Establishes and maintains positive relationships with customers and vendors.
• Provides timely and accurate responses to inquiries, following corporate guidelines, and generates potential solutions to issues.
• Ensures appropriate actions are taken to resolve problems and escalates unique or complex customer issues to the appropriate internal department as necessary.
• Maintains updated records of customer and vendor interactions in MSC Systems (e.g., Microsoft Dynamics 365 Customer Service, MSC proprietary systems).
• Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and Intermodal / Equipment workflows and procedures for the geographies under scope.
• Presence required on‑site 5 days per week.
• Performs other duties as required.

Qualifications & Key Competencies

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.).
• Attention to detail: advanced.
• Communication skills: advanced.
• Customer orientation: advanced.
• Dependability: advanced.
• Organization skills & time management: intermediate.
• Proactivity: intermediate.
• Problem solving: fundamental.
• Productivity: advanced.
• Team player: advanced.
• English: advanced.
• MS Excel with the ability to learn new software: intermediate.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
• Must be able to commute to the designated office location.
• Presence required on‑site 5 days per week.

Work Authorization

Authorization to work in the U.S.

Benefits

• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

Equal Employment Opportunity

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.