Dispatcher - Intermodal

Forward Air Corp.; Detroit (MI); On-site; USD 65,000 - 70,000; Full time

Job summary

Forward Air Corp. in Detroit is seeking an Intermodal Dispatcher to plan, schedule, and dispatch freight while maintaining strong relationships with Independent Contractors.

The role focuses on timely deliveries, responsive driver support, and proactive freight monitoring to ensure customer satisfaction and optimize routing and costs. This is a full-time position with standard Monday–Friday hours and competitive base pay.

Qualifications

• Intermodal transportation experience required.
• Problem-solver with focus on meeting customer needs.
• Strong verbal and written communication skills.
• Desire for long-term career with a leading company.
• Ability to present and maintain a positive corporate image in a fast-paced environment.
• Proactively collaborate with other support departments.
• Proficient with Microsoft Office (Word/Excel/PowerPoint/Outlook) and AS400.
• Willing to work a flexible schedule.

Responsibilities

• Plan, schedule, and dispatch freight for customers.
• Maintain relationships with Independent Contractors.
• Provide quick response and troubleshooting support to drivers.
• Proactively monitor freight movement to ensure customer satisfaction.
• Communicate routing decisions and load priorities to drivers.
• Enter shipping data accurately and timely in the system.
• Support load acceptance and scheduling with attention to costs.
• Perform other duties as assigned.

Skills

Intermodal experience

Multitasking

Customer service

Verbal & written communication

Flexibility

Team collaboration

Tools

AS400

Microsoft Office

Job description

Position: Intermodal Dispatcher

Base Pay: $65,000-$70,000 annually

Schedule: Monday- Friday 7am-4pm or 8am-5pm

Job Description:

The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Responsibilities & Duties:

• Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching)
• Communicate with drivers to prioritize loads, define routes, and set schedules
• Monitor containers to prevent demurrage and storage fees
• Providing detailed instruction to various personnel via email and phone
• Accepting & scheduling loads and providing excellent customer service
• Make routing decisions that satisfy customer expectations and company financial decisions
• Ensure that shipping data is entered into the system timely and accurately
• Other duties as assigned

Qualifications:

• Must have Intermodal transportation experience
• Self-motivated problem-solver with fervent desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills:

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• Ability to communicate effectively with all levels of operations
• General computer skills - Microsoft Office, Outlook, AS400
• Excellent communication and problem-solving skills

Forward Air is an Equal Opportunity employer.