Intermodal Dispatch & Customer Service Specialist

OOCL North America Group; Portsmouth (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Vacation days

Paid Sick days

Paid Holidays

Education Assistance

Job summary

OOCL North America Group is seeking a Customer Service Representative in Suffolk, VA. This full-time role supports intermodal trucking operations, coordinates with drivers and customers, and maintains dispatch and invoicing records.

The position emphasizes data entry, load input, and timely capacity management, with standard weekday hours. A background in intermodal or logistics is preferred, with strong communication skills and teamwork expected.

Qualifications

• 1 year experience in Intermodal trucking office setting.
• Strong data entry skills are required.

Responsibilities

• Coordinate with drivers to assist and resolve issues.
• Set appointments with customers to maximize daily productivity.
• Maintain invoicing records and code invoices.
• Enter new loads into the system and keep dispatch data updated.

Skills

Intermodal trucking office experience

Data entry skills

Job description

OOCL North America Group is seeking a Customer Service Representative in Suffolk, VA. This full-time role supports intermodal trucking operations, coordinates with drivers and customers, and maintains dispatch and invoicing records.

The position emphasizes data entry, load input, and timely capacity management, with standard weekday hours. A background in intermodal or logistics is preferred, with strong communication skills and teamwork expected.