Customer Service Representative

OOCL North America Group; Charleston (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Vacation/PTO

Paid Holidays

Medical, Dental, and Vision Insurance

Excellent Growth and Advancement Opportunities

Job summary

A global transportation and logistics company is seeking a Customer Service Representative in Charleston, SC. This entry-level role involves assisting customer inquiries regarding import cargo and requires good communication skills. The company values inclusivity and offers extensive benefits including paid vacation and medical insurance.

Qualifications

• Experience with customer inquiries in logistics is preferred.
• Knowledge of US Regulatory Transportation Requirement is a plus.
• Understanding of International Cargo Container Movement is beneficial.

Responsibilities

• Assist customer inquiries for import cargo through email and phone.
• Monitor all assigned cargo that is in transit or at terminal.
• Cross-functionally communicate to manage timely delivery of cargo.

Skills

Customer-focused communication

Understanding of cargo import regulations

Working knowledge of MS Office

Job description

Overview

Join to apply for the Customer Service Representative role at OOCL North America Group.

Location: 774 South Shelmore Boulevard Suite 101, Mount Pleasant, SC 29464

Customer Service Representative - Ocean Import

Not your typical, face to face, retail customer service job. In this role, you are a customer focused representative, working with the importation of ocean cargo.

OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. Training is provided to enable success in this role.

Note: All employment is contingent upon the successful completion of a background check. OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment.

Responsibilities

• Assist customer inquiries for import cargo through email and phone
• Monitor all assigned cargo that is in transit or at terminal
• Cross functionally communicates to manage timely delivery of cargo and escalate where needed
• Working knowledge of MS Office products

Qualifications

• Preferred skills (not required):
• US Regulatory Transportation Requirement
• Knowledge of International Cargo Container Movement
• Experience with Terminal and Rail Operations

Benefits

• Paid Vacation/PTO
• Paid Holidays
• Paid Sick time
• Floating Paid Personal days
• Medical, Dental, and Vision Insurance
• Excellent Growth and Advancement Opportunities

What is OOCL?

We are one of the world\'s largest integrated international container transportation, logistics and terminal companies. OOCL provides customers with fully integrated logistics and containerized transportation services, with a network spanning Asia, Europe, the Americas, Africa and Australasia. We are an industry leader in the use of information technology and e-commerce to manage the cargo process.

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by applicable law. For more information, visit www.oocl.com.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Transportation, Logistics and Supply Chain

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