Customer Service Representative - Intermodal Trucking

OOCL North America Group; Portsmouth (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Vacation days

Paid Sick days

Paid Holidays

Education Assistance

Job summary

OOCL North America Group is seeking a Customer Service Representative in Suffolk, VA. This full-time role supports intermodal trucking operations, coordinates with drivers and customers, and maintains dispatch and invoicing records.

The position emphasizes data entry, load input, and timely capacity management, with standard weekday hours. A background in intermodal or logistics is preferred, with strong communication skills and teamwork expected.

Qualifications

• 1 year experience in Intermodal trucking office setting.
• Strong data entry skills are required.

Responsibilities

• Coordinate with drivers to assist and resolve issues.
• Set appointments with customers to maximize daily productivity.
• Maintain invoicing records and code invoices.
• Enter new loads into the system and keep dispatch data updated.

Skills

Intermodal trucking office experience

Data entry skills

Job description

Customer Service Representative

Suffolk Virginia

Office address: 116 Dill Road, Suffolk, VA 23434

Full-time, Monday-Friday, 8:00am – 5:00pm

Maritime Delivery Services – An OOCL Company

Maritime Delivery Services (MDS) is an intermodal trucking company with 4 offices in the US. MDS has been in business since 2007 providing safe, reliable service with dedicated staff and business-oriented independent contractors.

What benefits do we offer?

• Medical
• Dental
• Vision
• 401K
• Vacation days
• Paid Sick days
• Paid Holidays
• Education Assistance

Job Duties

• Ability to work with drivers, assisting, and finding solutions
• Set appointments with customers to maximize daily productivity
• General bookkeeping including updating invoice registers, coding invoices, tracking charge backs to customers, drivers and terminals
• Input new loads in system
• Keep dispatch system updated with contact info and shipment delivery instructions
• Provide assistance to external/internal customers regarding inland transportation and company standards
• Measure and report performance of basic intermodal initiatives
• assist customer service with timely capacity changes and reschedule appointments as need
• Maintain and update dispatch system in accordance with Port of Virginia site
• Manage drivers with service issues, ELD issues, safety concerns
• Compile and process paperwork for quarterly fuel tax reporting

Qualifications

• 1 year experience in Intermodal trucking office experience
• Strong data entry skills

Preferred Skills

• Port of Virginia site experience
• General proficiency in office equipment (personal computers, fax, copier, calculator, data entry)
• Strong communication and interpersonal skills
• Be a team player - Interacts effectively with people externally and internally
• Proficiency in MS Word, MS Excel and MS Outlook

All employment is contingent upon the successful completion of a background check.

MDS is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. MDS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

For more information, we encourage you to visit us at maritimedeliveryservices.com.