Library Assistant for Microforms and Government Information

The Pennsylvania State University; State College (Centre County); On-site; USD 35,000 - 50,000; Full time

Job summary

A major university in the United States is seeking a library support staff member for the Information Assistant role. This position includes providing research and reference assistance, especially in Microforms and Government Information, to enhance the service experience for library users. Responsibilities include assisting users with electronic services, advising on library policies, and troubleshooting equipment issues. A commitment to customer service and collaboration is essential. This position requires presence on campus and does not permit remote work.

Qualifications

• Experience in a public service setting, preferably in a library.
• Strong customer service commitment and practice.
• Reliability and knowledge in library research.

Responsibilities

• Provide research and reference assistance to library users.
• Assist users with library databases and electronic services.
• Advise on library policies and procedures.
• Troubleshoot equipment-related problems.
• Perform opening and closing functions.
• Greet patrons with a welcoming attitude.
• Attend library trainings for professional development.
• Provide project support as needed.

Skills

Customer service excellence

Interpersonal skills

Team collaboration

Communication skills

Library research knowledge

Job description

Job Description

The Pennsylvania State University is seeking to hire a library support staff member. The Information Assistant provides research and reference assistance to library users with an emphasis on support for Microforms and Government Information. This is a public service position providing friendly, welcoming assistance to walk‑up, telephone, and remote library users. The Information Assistant will receive advanced training in Microforms and Government Information resources and will field questions related to student and faculty research and library information needs. The Assistant will assist users with library databases and electronic services; advise and consult on library policies and procedures; troubleshoot equipment‑related problems; perform opening and closing functions; greet patrons with a welcoming attitude; attend ongoing library trainings for professional development; attend department meetings and training sessions; and provide project support.

This position is located in person at the University Park campus. Remote work is not authorized for this position. Dependability and arriving promptly when assigned to work are part of the responsibilities. Resume and cover letter required for consideration.

Responsibilities

• Provide research and reference assistance to library users, emphasizing Microforms and Government Information.
• Assist users with library databases and electronic services.
• Advise and consult on library policies and procedures related to library services and collections.
• Troubleshoot equipment‑related problems.
• Perform opening and closing functions of the library.
• Greet patrons with a welcoming attitude.
• Attend ongoing library trainings for professional development.
• Attend department meetings and training sessions.
• Provide project support as needed.

Qualifications

• Commitment to diversity and inclusion.
• Experience in a public service setting (e.g., a library) and a strong demonstrated commitment to and practice of excellent customer service.
• Excellent interpersonal skills and ability to work in a collaborative team environment.
• Strong oral and written communication skills, including excellent command of the English language.
• Demonstrated reliability and broad knowledge and interest in library research, information literacy, and research or work experience that supports the information needs of Penn State students and faculty.

EEO Statement

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.