Interlibrary Loan & Resource Sharing Specialist

University of Houston; Houston, Northern (TX, KY); Hybrid; USD 52,495,000 - 59,027,000; Full time

Job summary

University of Houston Libraries is seeking a Resource Sharing Specialist to coordinate interlibrary loan and document delivery operations. You will provide excellent customer service to UH patrons and partner libraries while processing requests and applying diverse search methods.

The role includes training student workers, assisting with accessibility tasks, and ensuring internal policies and external guidelines are followed.

Qualifications

• Bachelor's degree required.
• Experience in customer service is a plus.
• Knowledge of interlibrary loan and document delivery processes preferred.

Responsibilities

• Coordinate interlibrary loan and document delivery requests for UH patrons and partner libraries.
• Process requests using multiple search techniques across databases.
• Serve as primary contact for the Resource Sharing unit and provide excellent customer service.
• Train student workers and assist with accessibility remediation tasks.
• Ensure compliance with accessibility requirements for content in Resource Sharing services.

Skills

Communication

Attention to detail

Adaptability

Problem solving

Decision making

Independence

Collaboration

Education

Bachelor's degree

Tools

Ex Libris Alma

Job description

University of Houston Libraries is seeking a Resource Sharing Specialist to coordinate interlibrary loan and document delivery operations. You will provide excellent customer service to UH patrons and partner libraries while processing requests and applying diverse search methods.

The role includes training student workers, assisting with accessibility tasks, and ensuring internal policies and external guidelines are followed.