Interlibrary Lending & Resource Sharing Specialist

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Massachusetts Institute of Technology (MIT) Libraries is seeking a Resource Sharing Associate Lending in Cambridge, MA. The role supports Interlibrary Lending, Borrowing, and BorrowDirect services, processing requests and assisting patrons and partner institutions.

The position emphasizes accurate documentation, materials scanning, and troubleshooting library systems, complemented by training staff and students. Monday–Friday, 9:00 AM–5:00 PM, full-time.

Qualifications

• High school diploma or equivalent required.
• Two years of relevant experience.
• Familiarity with library catalogs and business software.
• Strong communication and customer service skills.
• Ability to learn new technologies and manage competing priorities.

Responsibilities

• Process requests for interlibrary lending, borrowing, and BorrowDirect.
• Scan materials and assist with accessing digital or physical resources.
• Troubleshoot library systems and resolve issues.
• Assist patrons and partner institutions with inquiries and needs.
• Maintain documentation and records of transactions.
• Train staff and students on procedures and systems.

Skills

Communication

Customer service

Organizational skills

Problem-solving

Education

High school diploma

Tools

Library catalogs

Business software

Job description

Massachusetts Institute of Technology (MIT) Libraries is seeking a Resource Sharing Associate Lending in Cambridge, MA. The role supports Interlibrary Lending, Borrowing, and BorrowDirect services, processing requests and assisting patrons and partner institutions.

The position emphasizes accurate documentation, materials scanning, and troubleshooting library systems, complemented by training staff and students. Monday–Friday, 9:00 AM–5:00 PM, full-time.