Interdisciplinary Care Coordinator - Medical Support Assistant

Veterans Health Administration; Amarillo (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The Veterans Health Administration is seeking a Clerk in the Communication Center. The incumbent acts as liaison/expeditor between patients and clinical staff, coordinating with VA and non-VA specialists, hospitals, and community programs to ensure smooth patient flow and timely information exchange.

At the GS-06 level, duties include scheduling coordination across interdisciplinary teams, handling patient inquiries by phone and email, and preparing reports as needed.

Qualifications

• One year of clerical or health care scheduling experience.
• Advanced knowledge of health care processes affecting patient flow.
• Ability to communicate tactfully with diverse internal and external customers.
• Capable of prioritizing tasks and meeting deadlines.

Responsibilities

• Serve as liaison between patients and clinical staff to expedite care.
• Coordinate scheduling across interdisciplinary care delivery and community models.
• Support patient access to care and maintain patient communications.
• Prepare reports and present data to organizational levels as needed.

Skills

Communication

English proficiency

Interpersonal skills

Scheduling

Education

High School diploma or GED

Job description

The Veterans Health Administration is seeking a Clerk in the Communication Center. The incumbent acts as liaison/expeditor between patients and clinical staff, coordinating with VA and non-VA specialists, hospitals, and community programs to ensure smooth patient flow and timely information exchange.

At the GS-06 level, duties include scheduling coordination across interdisciplinary teams, handling patient inquiries by phone and email, and preparing reports as needed.