Interactive Teller (INTER013141)

Centennial Bank; Jonesboro (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

Centennial Bank is looking for an Interactive Teller to provide exceptional customer service through accurate banking transactions. You will assist customers, handle deposits, withdrawals, and balance teller stations using Interactive Teller Machines (ITMs).

The ideal candidate has a high school diploma or equivalent, communication skills, and experience in banking transactions. This position requires a positive attitude and the ability to work in a busy environment.

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Knowledge of office skills with emphasis during high school.
• Experience of 19 to 23 months or equivalent education.

Responsibilities

• Verify and process cash transactions including deposits and withdrawals.
• Assist customers with inquiries using Interactive Teller Machines.
• Cross-sell bank products and ensure customer satisfaction.

Skills

Customer service skills

Banking transaction knowledge

Mathematical skills

Communication skills

Critical thinking skills

Education

Equivalent to four years of high school or GED

Tools

10-Key

Spreadsheet software

Word Processing software

Job description

The Interactive Teller will be responsible for providing a positive customer experience through accurate, professional, and exceptional service. The primary function will be conducting banking transactions using Interactive Teller Machines (ITMs). The employee should have knowledge of all retail products and services while focusing on customer satisfaction and retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Verify receipt and payouts on cash transactions, handle negotiable items, loan payments, deposits, withdrawals, and transfers. (daily)
• Set up, close, and balance teller station via ITM, including running and submitting system reports. (daily)
• Assist customers with inquiries via the video function of the ITM. (daily)
• Cross‑sell bank products and services. (daily)
• Follow limits for protection of customer accounts and bank safety. (daily)
• Adhere to bank policies and procedures. (daily)
• Scan bank documents as needed. (as needed)
• Apply holds and cashing decisions with sound judgment. (daily)
• Assist other interactive tellers with decision making within authority limits. (daily)
• Adhere to work schedule; maintain flexible availability. (daily)
• Maintain a positive, friendly, professional attitude and appearance. (daily)
• Work in a constant state of alertness and in a safe manner. (daily)
• Complete required BSA/AML and other compliance training as assigned. (daily)
• Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each Essential Duty satisfactorily.

EDUCATION AND EXPERIENCE

Equivalent to four years of high school or GED, with particular emphasis during high school on office skills, shop skills, or other areas, plus 19 to 23 months related experience and/or training, or an equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person‑to‑person and small group situations with customers, clients, the general public, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide numbers and to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS

Ability to use common sense understanding to carry out detailed written or oral instructions, and to deal with problems involving a few known variables in routine situations.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Basic: 10‑Key, Spreadsheet, Word Processing/Typing.

WORKING CONDITIONS

Somewhat disagreeable working conditions: continuously exposed to noise, intermittent standing, walking, occasional pushing, carrying, or lifting.

ENVIRONMENTAL CONDITIONS

The noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL ACTIVITIES

Highly repetitive, low physical activity requiring concentration during consistent time cycles. Must talk or hear, stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms; frequently stoop, kneel, crouch, or crawl; lift and move up to 50 lbs; move up to 25 lbs. Specific vision abilities required.