Intelligence Support Assistant

Jobtailor; Manchester (York County); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in the United States seeks a capable administrative professional to support the Intelligence team. You will organize correspondence, coordinate meetings, manage diaries, arrange travel and take minutes, while ensuring accuracy and confidentiality.

You will handle billing and matter administration, supervise data entry in case management systems, and collaborate with colleagues to support investigations and client service delivery, maintaining GDPR-like data protection principles.

Qualifications

• Strong administration and organisational skills with the ability to manage multiple tasks accurately.
• Good attention to detail and a clear focus on accuracy, quality and confidentiality.
• Good level of digital literacy, including familiarity with Word, Excel, Outlook and Microsoft systems.

Responsibilities

• Provide general administrative and operational support to the Intelligence team.
• Organise and monitor incoming correspondence, instructions and busy team mailboxes.
• Support new instruction administration, ensuring information is captured accurately and progressed promptly.
• Assist with diary management, meeting coordination, travel arrangements and minute taking where required.
• Support billing and matter administration for completed work, helping the team meet financial and service expectations.
• Obtain, check and record relevant information from internal systems and case management platforms.
• Maintain accurate records and ensure information is stored and handled in line with firm procedures.
• Work collaboratively with colleagues to support wider investigations and client service delivery.
• Manage workload effectively, meeting deadlines, service levels and performance expectations.
• Follow firm policies and procedures at all times, ensuring confidentiality, GDPR and data protection principles are maintained.

Skills

Diary Management

Meeting Coordination

Minute Taking

Billing Administration

Case Management Systems

Data Entry

Record Keeping

Task Prioritization

Attention to Detail

Confidentiality Compliance

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

• Provide general administrative and operational support to the Intelligence team
• Organise and monitor incoming correspondence, instructions and busy team mailboxes
• Support new instruction administration, ensuring information is captured accurately and progressed promptly
• Assist with diary management, meeting coordination, travel arrangements and minute taking where required
• Support billing and matter administration for completed work, helping the team meet financial and service expectations
• Obtain, check and record relevant information from internal systems and case management platforms
• Maintain accurate records and ensure information is stored and handled in line with firm procedures
• Work collaboratively with colleagues to support wider investigations and client service delivery
• Manage workload effectively, meeting deadlines, service levels and performance expectations
• Follow firm policies and procedures at all times, ensuring confidentiality, GDPR and data protection principles are maintained

Requirements

• Strong administration and organisational skills, with the ability to manage multiple tasks accurately
• Good attention to detail and a clear focus on accuracy, quality and confidentiality
• Good level of digital literacy, including familiarity with Word, Excel, Outlook and Microsoft systems
• Ability to manage workload, prioritise tasks and work to deadlines and service levels
• Clear written and verbal communication skills, with a professional approach to internal and client-facing contact
• A proactive, willing-to-learn attitude with strong team working skills
• Experience in an administrative, legal, insurance, claims or professional services environment
• Interest in intelligence, investigations, fraud, risk or litigation support work
• Experience using case management systems, databases or structured internal processes
• Understanding of confidentiality, GDPR and data protection principles

Core Competencies

Demonstrates strong administrative and organizational skills, with a focus on accuracy, confidentiality, and effective workload management. Proficient in digital literacy and experienced in supporting investigations and client service delivery within a professional services environment.

Highest-signal resume keywords

• Strong Administration Skills
• Organizational Skills
• Digital Literacy
• Clear Communication Skills
• Experience in Professional Services

ATS Optimization Keywords

Hard Skills

• Diary Management
• Meeting Coordination
• Minute Taking
• Billing Administration
• Case Management Systems
• Data Entry
• Record Keeping
• Task Prioritization
• Attention to Detail
• Confidentiality Compliance

Soft Skills

• Team Working
• Proactive Attitude
• Willingness to LearnClear Written Communication
• Verbal Communication

Industry Keywords

• Intelligence
• Investigations
• Fraud
• Risk
• Litigation Support
• GDPR
• Data Protection

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook