IT Support Specialist I (PST Time Zone)

Synapsehealth; United States; Remote; USD 48,000 - 58,000; Full time

Job summary

A pioneering company in the DME industry, Synapse Health is seeking an IT Support Specialist to provide technical support for a hybrid workforce. This role involves overseeing IT systems and enhancing user experience for employees while fostering a culture of collaboration and creativity within the workplace.

Benefits

Professional growth opportunities

Healthy work-life balance culture with PTO

Medical, dental and vision insurance

401K savings plan with employer contribution match

Qualifications

• Experience in IT support, helpdesk, or delivery (2-3+ years).
• Proficient in Azure Entra and Microsoft 365 applications.
• Outstanding verbal and written communication skills.

Responsibilities

• Provide first and second level technical support to local and remote employees.
• Manage technical support deliverables and timelines.
• Create documentation and knowledge base articles for troubleshooting.

Skills

Communication

Customer Service

Analytical Skills

Attention to Detail

Education

Bachelor’s degree in Computer Science or related field

Tools

Azure Entra

Microsoft 365

Job description

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Who We Are

With the collective efforts of our

work that matters, on a mission that matters.

.

Who We Are

With the collective efforts of ourepicteam members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offerwork that matters, on a mission that matters.

Intrigued? Learn more atSynapseHealth.comand onSynapse Health’s LinkedIn.

What We Need:

The IT Support Specialist will report directly to the Manager, IT Service Desk. This team member is responsible for providing technical support to local and remote employees, maintaining the local and remote IT systems and services, recommending and implementing solutions and upgrades. This role will manage technical support deliverables and timelines to ensure new and existing employees can work reliably and efficiently.

What You Will Do:

• Provide first and second level technical support for a company that has a hybrid workforce.
• Assist in support ticket assignment and providing guidance for Support team members.
• Manage issues and requests using ticketing software and comprehensive documentation. Logging all troubleshooting steps and interactions.
• Ability to communicate effectively to end users and IT team on a diverse range of common corporate issues.
• Ability to comprehend, follow, and contribute to new and existing IT policies and procedures.
• Create documentation and knowledge base articles for ways to resolve issues, how-tos, and training.
• Diagnose organizational hardware, software and cloud-based applications.
• Assist in onboarding and offboarding for employee hardware, software and access controls.
• Drive continuous improvement by looking for ways to improve or automate business functions, seeking feedback, and communicating with stakeholders.
• Lead small to large projects from the planning phase to closure, scheduling status meetings; tracking work, and developing communication plans.
• Stay up to date on new technologies, cyber threats, and trends.
• Other duties as assigned.
  
  

What You Have:

Requirements

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:

• A bachelor’s degree in computer science, information technology, or other business discipline preferred.
• 2-3+ years of experience in IT, support, delivery, and/or helpdesk.
• Proficient in Azure Entra and Microsoft 365 applications and ability to learn department and job-specific software systems.
• Demonstrate high organizational skills.
• Demonstrate outstanding verbal and written communication skills.
• Demonstrate ability to work with a variety of personalities.
• Demonstrate analytical skills when problem-solving.
• Demonstrate high attention to detail and a high degree of accuracy.
• Relevant IT certifications are a plus.
  
  

What Sets You Apart

• Communication
• Customer Service
• Conflict Resolution
• Detail Oriented
• Interpersonal
• Listening
• Time Management
  
  

What Sets Us Apart:

Benefits

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match
  
  

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.

Privacy Policy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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