Application Support Specialist (USC)

Jobs via Dice; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company, Jobs via Dice, is seeking an Application Support Specialist to join their remote team. This long-term contract role involves providing IT support and troubleshooting issues for clients across various platforms like Salesforce and SQL Server. Ideal candidates will have 2+ years of experience and relevant technical certifications.

Qualifications

• 2+ years of IT help desk or application support experience required.
• Familiarity with ticketing systems like ServiceNow or Jira.
• At least one technical certification is mandatory.

Responsibilities

• Provide Level 1 2 support to end users across multiple IT systems.
• Document and track issues using ticketing systems.
• Troubleshoot Salesforce and SQL Server backend performance.

Skills

IT help desk experience

Application support

Troubleshooting

Customer support

Education

CompTIA Network+

CompTIA Security+

CompTIA A+

MTA Windows OS/Server Fundamentals

Tools

ServiceNow

Salesforce

SharePoint

Jira

ASP.NET

AWS

SQL Server

Job description

Join to apply for the Application Support Specialist (USC) role at Jobs via Dice

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Join to apply for the Application Support Specialist (USC) role at Jobs via Dice

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Connexions Data Inc, is seeking the following. Apply via Dice today!

Title: Application Support Specialist

Start: July, 2025

Loc: Remote with occasional onsite in Rockville, MD (if needed)

Type: Long Term Contract

Duration: 7 month base + 4 option years

Client: Federal

Job Description:

• Seeking an Application Support Specialist to provide Level 1 2 support to end users across multiple IT systems. The ideal candidate will be able to document, track, and troubleshoot issues using ticketing systems (e.g., ServiceNow or Jira).
• Key Responsibilities:
• Provide real-time end-user support via email, phone, and ticketing system
• Document and track issues to ensure timely resolution
• Support applications built on Salesforce, SharePoint, ASP.NET, and IIS
• Troubleshoot AWS and SQL Server backend performance
• Escalate unresolved issues appropriately
  
  

Qualifications:

• 2+ years of IT help desk or application support experience
• Experience with Salesforce, SharePoint, Jira, and/or ASP.NET environments
• Familiarity with ServiceNow and basic knowledge of AWS
• Certification: At least one of the following:
• CompTIA Network+, Security+, or A+
• MTA (Microsoft Technology Associate Windows OS/Server Fundamentals)
• CCNA (nice to have)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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