Integrations & Technical Support Specialist (Remote)

ezCater; Boston (MA); Remote; USD 47,000 - 69,000; Full time

Job summary

ezCater, a leading food technology company, seeks an Integrations & Technical Support Specialist to support and onboard API integrations with restaurant partners. This remote role emphasizes problem-solving and cross-functional collaboration to enhance food delivery services. Candidates will need strong communication and technical skills to thrive in this dynamic environment.

Benefits

Market competitive salary

Stock options

12 paid holidays

Flexible PTO

401K match

Health/dental/FSA

Long-term disability insurance

Mental health resources

Remote work flexibility

Qualifications

• Understanding of API integrations and ability to troubleshoot them.
• Exceptional communication skills and ability to work under pressure.
• Willingness to learn about JSON/XML/GraphQL.

Responsibilities

• Onboard restaurant brands and third-party vendors with API integrations.
• Diagnose and resolve API issues and provide technical training.
• Engage with clients and vendors across North America.

Skills

Problem Solving

Communication

Creativity

API Understanding

Education

Experience with REST & GraphQL

Job description

Integrations & Technical Support Specialist (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

The Integrations & Technical Support Specialist at ezCater plays a crucial role within the Partner Solutions team, focusing on the onboarding and support of API integrations with restaurant brands and third-party vendors. A notable highlight of this role is the opportunity to provide technical training and troubleshoot integration issues, ensuring seamless connectivity in ezCater's extensive food delivery network. This position not only enhances technical knowledge but also allows for significant cross-functional collaboration with various internal teams.

What You'll Do:

• Work with restaurant brands and third party vendors to onboard new API integrations.
• Diagnose and resolve issues originating from the API processes.
• Provide technical training to internal and external teams as needed.
• Document and troubleshoot API integration processes.
• Work alongside Project Managers, Implementation Consultants, Trainers and Technical Leads, and support the rest of the company on cross-functional team issues when required.
• Regularly engage with clients & vendors dispersed across North America, using email, video conferencing, and screen sharing.
• Identify and execute on opportunities for personal learning and engagement.
• Test API integrations during onboarding and software development cycles as needed.

What You Have:

• Ability to resolve issues under pressure
• Ability to understand how data relates to business needs / objectives
• Understanding of API integrations
• Exceptional communication skills
• Extensive curiosity and creativity to help solve complex operational catering challenges relating to integrations
• Understanding or willingness to learn REST & GraphQL based API integrations and ability to interpret JSON/XML/GraphQL
• Operational understanding of technical integrations including experience troubleshooting

The national cash compensation range for this role is $47,800 - $68,600*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

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Will you, now or in the future, require sponsorship for work authorization, a work visa, or permanent residence from our company, including sponsorship for a change of status (such as F-1 to H-1B) or change of employer? ezCater does not sponsor applicants for work visas or legal permanent residence. * Select...

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