Integration Service Delivery Leader

HCLTech; Miami (FL); On-site; USD 127,000 - 261,800; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Learning and career development programs

Job summary

A prominent tech solutions provider is seeking an Integration Service Delivery Leader in Miami, FL. The role involves overseeing IT service delivery, managing teams, and ensuring customer satisfaction across multiple service towers. Ideal candidates will have experience in ERP management and team leadership, along with a strong commitment to service excellence. This full-time position offers a competitive salary range of $127,000 to $261,800 per year.

Qualifications

• Robust background in business support required.
• Experience leading a team of 200+ resources.
• Committed to excellence in service delivery.

Responsibilities

• Oversee end-to-end delivery of IT services for clients.
• Ensure seamless integration and operation of IT services.
• Drive exceptional customer satisfaction and foster relationships.

Skills

Service Delivery Management

ITIL Knowledge

ERP Management

Team Leadership

P&L Management

Stakeholder Management

Education

Bachelor's Degree in IT or related field

Tools

SAP

Infor

Dynamics

Job description

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$127,000.00/yr - $261,800.00/yr

Direct message the job poster from HCLTech

Senior Recruiter/Executive Search Consultant

HCLTech is looking for a highly talented and self- motivated Integrated Service Delivery Leader with Retail Domain Experience to join it in advancing the technological world through innovation and creativity.

Job Title: Integration Service Delivery Leader

Job ID: 2631810

Position Type: Full time salaried

Location: Miami, Florida (with the ability to travel to Baltimore, MD)

Position Summary

The Integrated Service Delivery Leader will be responsible for overseeing the end-to-end delivery of all IT services provided by HCL Tech, including applications and infrastructure, to a single client. This role is pivotal in ensuring the seamless integration, operation, transformation and support of IT services(multi-towers including Applications, Infra, Cyber, Engineering, and BPO), driving exceptional customer satisfaction, and fostering strong relationships. The ideal candidate will possess a robust background in business support and will demonstrate a commitment to excellence in service delivery.

Role/Responsibilities

• Experience leading and Managing Service Delivery for Business Applications either as a service provider or as part of an internal IT organization
• Basic Understanding of IT Service Management (ITIL Certification Plus but not required)
• Experienced supporting and managing ERP (SAP, Infor, Dynamics, etc.) teams
• Understanding of Industry 4.0 a plus but not required
• Working knowledge of modern application development methodologies (Agile, DevOps, Product Aligned)
• Must have experience leading a team of 200+ resources (Help grow the group)
• P&L responsibility of $20M+
• Experience managing / building / maintaining relationships with CIO, CXO, Stakeholders

Pay and Benefits

Pay Range Minimum: $127,000 per year

Pay Range Maximum: $261,800 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Consulting

• Industries

  Retail and IT Services and IT Consulting

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