Service Delivery Manager

HCLTech; Miami (FL); On-site; USD 95,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

A leading IT services company seeks a Service Delivery Manager in Miami to oversee delivery of IT and cloud services. The role involves managing client relationships, ensuring service compliance, and implementing improvements in service delivery. Ideal candidates should have extensive experience in IT service management and strong cloud management skills.

Qualifications

• 12-20 years of experience in IT service management and delivery.
• Strong cloud management skills, particularly in Azure and AWS.
• Experience in managing budgets and costs associated with IT service delivery.

Responsibilities

• Manage the delivery of IT services to meet business needs.
• Coordinate the delivery of cloud-based services in line with SLAs.
• Develop and maintain relationships with clients to understand their needs.

Skills

Cloud management

People management

Client management

Budget management

Strategic thinking

Problem-solving

Tools

Azure

AWS

Job description

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $133,000.00/yr

Direct message the job poster from HCLTech

Role : Service Delivery Manager

Key Responsibilities:

• Manage the delivery of IT services to ensure they meet the needs and expectations of the business.
• Oversee and coordinate the delivery of cloud-based services, ensuring services are delivered in accordance with agreed contracts and SLAs (Service Level Agreements).
• Develop and maintain positive relationships with clients to understand their needs and ensure the cloud services provided are meeting those needs.
• Monitor and report on the performance of cloud services, using this information to identify areas for improvement and initiate necessary changes.
• Ensure compliance with security standards and regulations in the delivery of cloud services.
• Plan and oversee the implementation of new cloud services or enhancements to existing services.
• Conduct regular service reviews and report on service performance to senior management.
• Manage budgets and costs associated with cloud service delivery.
• Develop and implement contingency plans to handle potential service disruptions or failures.
• Keep abreast of industry trends and developments in cloud technologies to ensure the company’s services remain competitive.

Required Skills and Qualifications:

• 12-20 years of experience in IT service management and delivery.
• Strong cloud management skills, particularly in Azure and AWS.
• Excellent people management skills with the ability to lead and motivate a team.
• Proven experience in client management and maintaining positive client relationships.
• Good communication skills, both verbal and written.
• Experience in managing budgets and costs associated with IT service delivery.
• Strong problem-solving skills and the ability to think strategically.
• Knowledge of security standards and regulations related to cloud services.
• Ability to develop and implement contingency plans for service disruptions or failures.
• A proactive approach to identifying and implementing improvements in service delivery.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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