Integrated Services Career Coach

Edsi-9; Norristown (Montgomery County); On-site; USD 45,000 - 50,000; Full time

Job summary

EDSI seeks a Career Coach to support WIOA and EARN participants, guiding job seekers through registration, resumes, training selection, and IEP development. You will coordinate with CareerLink and partner services to remove barriers and promote employment goals.

Responsibilities include coaching, documenting outcomes, and ensuring compliance with program guidelines, while actively connecting participants to GED/ESL services and local resources.

Qualifications

• Bachelor’s degree in human services or 1-3 years equivalent experience preferred.
• Prior Case Management experience.
• Prior experience in workforce development strongly preferred.
• Must be organized, able to prioritize tasks, and efficiently handle several tasks simultaneously.
• Demonstrate communication, analytical, and interpersonal skills.
• Proficient in Microsoft Office applications.
• Clean driving record, valid Driver’s License.
• Bilingual in Spanish is preferred.

Responsibilities

• Serve as liaison between WIOA Adult, EARN, and Youth customers, providing career support.
• Assist job seekers with registration, job search prep, resumes, and training program selection via PA CareerLink.
• Design and update Individual Employment Plans (IEP) to ensure compliance.
• Provide remote WIOA registration services using secure email.
• Document visits and referrals in CWDS and state systems.
• Coordinate with BST to pre-screen job opportunities and refer participants.

Skills

Communication

Analytical skills

Interpersonal skills

Microsoft Office

Bilingual Spanish

Education

Bachelor’s degree in human services

1-3 years equivalent experience

Tools

CWDS

PA CareerLink

Job description

Job Description:Title: Integrated Services Career Coach (WIOA & EARN)Classification: Non-Exempt Salary: $45,000/yearScope of PositionAct as a liaison between WIOA Adult, EARN, and Youth customers to provide career support and assistance in all areas related to gaining and/or retaining employment, training, and career advancementEssential Functions· Work with county program staff to identify eligible individuals that fit the criteria of pregnant mothers and parents with small children, parenting youth population, and adults. Work with unemployed and underemployed individuals with barriers, and other disadvantaged populations· Demonstrate and maintain current knowledge and competency of the EARN, Out of School Youth and WIOA Adult programs, utilizing internal and external policy, as well as pertinent regulations and legislation for all programs involved· Build a professional one-on-one working relationship with customers to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized coaching, and coordination with CareerLink staff· Assist job seekers in registration, job search preparation, workshop registration, resumes, and training program selection using PA CareerLink online website· Design a customer-driven Individual Employment Plan (IEP) and update participant’s IEP as required to ensure compliance is being met· Coach, motivate, and encourage all customers in advancing employment, training, and retention goals by evaluating and referring them to partner organizations for supportive services to include GED and ESL, so not to impede successful job placement and retention· Accurately review, evaluate, and complete required documentation for WIOA Registration Eligibility Provide remote WIOA registration services using NEOCertified secure email· Provide career coaching with WIOA customers to ensure their goals are met in accordance with their designed IEP, which includes contact and coaching for post placed participants· Document and case note all visits, interactions, contacts, referrals, and activities in the State system of record, CWDS· Ensure job seekers are job ready by reviewing their resumes and skill set to meet the hiring standards and needs of employers with available positions· Work closely with the Business Services Team (BST) to pre-screen customers for employment opportunities once a customer is job ready; solicit BSR job orders to WIOA participants who have completed training and submit BSR Referral Form to BST· Interface with community partners for social services resources to support them and their family need, to address any barriers to employment.· Maintain customer files as specified by contractor and IAW State Guidelines· Able to work in an environment that is constantly evolving· Ensuring positive outcomes and goals are being met as required by all programs policies and guidance· Refer WIOA participants to recruitment events by email blasting flyers and events.Education, Skill, and Experience Requirements· Bachelor’s degree in human services or 1-3 years equivalent experience preferred· Prior Case Management experience· Prior experience in workforce development strongly preferred· Must be organized, able to prioritize tasks, and efficiently handle several tasks simultaneously for all services provided· Demonstrate communication, analytical, and interpersonal skills· Proficient in Microsoft Office applications· Clean driving record, valid Driver’s License· Bilingual in Spanish is preferredEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.