Intake Supervisor- Infusion Pharmacy

PharMerica; Scottsdale (AZ); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Health Savings & Flexible Spending

Tuition discounts & reimbursement

401(k)

Paid Time Off

Shift Differential

DailyPay

Pet Insurance

Wellness programs

Job summary

Amerita is seeking an Intake Supervisor to join our Scottsdale team. You will oversee the intake process, supervise registration, insurance verification, authorizations, and patient coordination to ensure timely revenue recognition and outstanding service.

You will lead a team, ensure compliance with payer requirements, and participate in training and process improvements to support branch goals.

Qualifications

• High School Diploma or GED required; an Associate’s degree is preferred.
• Minimum of three years' experience collecting referral information in healthcare.
• Knowledge of Managed Care, Commercial Insurance, Medicare and Medicaid.
• Home infusion experience is a plus.
• Proficiency with Microsoft Office Suite.
• Strong verbal and written communication skills.
• CPR+ software knowledge is a plus.

Responsibilities

• Oversee day-to-day intake operations, ensuring revenue growth and timely patient service.
• Supervise intake, patient registration, documentation, Ready to Bill, and balances.
• Verify insurance, obtain authorizations, and coordinate referrals with other departments.
• Ensure referrals have insurance verification and authorizations before pharmacist handoff.
• Monitor Ready to Bill and manage unbilled revenue targets.
• Keep staff updated on payer requirements and Amerita policies.
• Conduct random audits of referrals to ensure quality and compliance.
• Follow all company policies and state/federal regulations in intake.
• Identify process inefficiencies and advise the GM on improvements.
• Assist with training new intake staff and competency testing.
• Communicate clearly with internal and external customers; extend hours when needed.

Skills

Intake coordination

Healthcare customer service

Verbal and written communication

Organization skills

Attention to detail

Education

High School Diploma/GED

Associate’s degree (preferred)

Tools

Microsoft Office

CPR+ software

Job description

Overview

Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for an Intake Supervisor to join our Intake team as we grow to be one of the top home infusion providers in the country. The Intake Supervisor will report to the General Manager and work in our location branch.

Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita.

As a core member of the Intake team, you will be expected to perform and supervise all activities related to the processing of new referrals and ongoing coordination of patient customer service. We will help you achieve your goals through continuous professional development and regular career progression discussions.

Shift: Monday-Friday 8:30am-5:00pm

Our Company

Amerita

Benefits and perks for You!

• Medical, Dental, Vision insurance
• Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
• Tuition discounts & reimbursement
• 401(k)
• Company Paid Time Off*
• Shift Differential
• DailyPay
• Pet Insurance
• Employee wellness and discount programs

Responsibilities

As an Intake Supervisor, you will...

• Ensure that all day to day branch operations work towards branch goals for revenue growth, timely revenue recognition and provision of outstanding patient customer service.
• Supervise the process of intake and assist with patient registration, obtaining required documentation, working Ready to Bill, resolving unpaid patient balances and coordinating patient care.
• Ensure intake personnel are properly performing all functions related to verifying insurance, obtaining authorizations and re-authorizations, registering patients, communicating with other departments regarding referrals, participating in patient care coordination and communicating with patients regarding coverage and financial obligations.
• Ensure that insurance verification is completed and authorization is in place prior to giving the referral to a Pharmacist.
• Monitor Ready to Bill daily to ensure inventory of unbilled remains less than 30 days with minimal amount over 14 days.
• Be responsible for keeping staff current with payer requirements and Amerita policy and procedures related to the intake process, CPR+ functions and managing unbilled revenue.
• Conduct random audits of recent referrals to assess thoroughness of work being completed by staff.
• Understand and adhere to all applicable company policies and state and federal regulations and ensure Intake staff adherence.
• Identify inefficient processes and monitors workload of staff, making recommendations to General Manager.
• Participate in and coordinates training for all new intake staff.
• Assist with competency testing for all training materials.
• Communicate clearly and professionally, both in written form and orally, with internal and external customers.
• Available to work extended hours when necessary to meet department deadlines.

Qualifications

• High School Diploma/GED or equivalent required; Associate’s degree or some college preferred
• Minimum of three (3) years of experience collecting referral information in the healthcare market
• Working knowledge of Managed Care, Commercial Insurance, Medicare and Medicaid insurance
• Home infusion experience a plus
• Solid Microsoft Office Suite skills
• Strong verbal and written communication skills
• Ability to independently obtain and interpret information
• Knowledge of CPR+ software a plus

About Our Line Of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com . Follow us on Facebook , LinkedIn , and X .