Intake Specialist, Veteran Services & Community Support

Volunteers of America Colorado; Denver (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Job summary

Volunteers of America Colorado is seeking an Intake Specialist to assist human service programs within the Supportive Services for Veteran Families (SSVF) program. You will conduct intake, screen for eligibility, and make referrals for callers and walk-ins, providing follow-up to clients and maintaining positive interactions with community partners.

The role emphasizes trauma-informed engagement, data documentation, and collaboration with client service teams.

Qualifications

• 2 years of experience in communication, human services, administration, or related fields.
• 1 year of direct service in human services
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
• Proficient computer skills, including Microsoft Office Suite and collaboration tools.

Responsibilities

• Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process.
• Ensure eligible Veteran clients’ case files are entered in the case management database for approval per supervisor. Refers ineligible applicants to other organizations/programs which would best serve the applicant’s needs.
• Maintains and updates a database of active community supports for linking low-income and/or homeless veteran households with available community resources.
• Utilizes Trauma-Informed Care and Housing First to guide engagement with participants.
• Provides administrative and programmatic support services for client service teams.
• Documents all eligibility screening activities through paper and electronic logs.
• Maintains/tracks data inflow and reports outcomes.
• Attends staff, team, and department meetings.
• Performs other duties as assigned.

Skills

Communication

Administration

Teamwork

Microsoft Office

Trauma-Informed Care

Tools

Microsoft Office

Slack

Zoom

Google Drive

Asana

Job description

Volunteers of America Colorado is seeking an Intake Specialist to assist human service programs within the Supportive Services for Veteran Families (SSVF) program. You will conduct intake, screen for eligibility, and make referrals for callers and walk-ins, providing follow-up to clients and maintaining positive interactions with community partners.

The role emphasizes trauma-informed engagement, data documentation, and collaboration with client service teams.