Intake Specialist

Helping U Homecare; City of Niagara Falls (NY); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Paid Time Off (PTO)

401(k) retirement plan

Clarity Benefit Card

Job summary

Helping U Homecare is a licensed home care agency serving NYC, Westchester, and Long Island, seeking a full-time bilingual Intake Specialist for immediate hire at our Manhattan location. In-office, Monday–Friday, with opportunities for growth and advancement.

You will educate patients on MLTC, MAP and PACE plans, process referrals, verify insurance benefits, and ensure timely reimbursement through accurate data entry and documentation.

Qualifications

• Bilingual English/Spanish preferred.
• At least 1 year of home care experience required.
• Experience verifying health insurances.
• Experience using HHA Exchange software.
• Experience navigating multiple software systems.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Educate patients about MLTC, MAP and PACE plans.
• Process patient referrals with demographic, clinical, and financial details.
• Verify eligibility and benefits across Medicare, Medicaid, and private plans.
• Coordinate with Managed Care to confirm home care coverage.
• Assist with re-enrollment, recertification, authorization, and vendor changes.
• Input data into internal systems to ensure timely reimbursement.
• Maintain patient records and documentation.
• Report to the Director of Business Development and Intake.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Attention to detail

Time management

Tools

HHA Exchange

Multiple software systems

Job description

Intake Specialist Needed - Immediate Work

Helping U Homecare is a licensed home care agency serving NYC, Westchester, and Long Island, we are seeking a full-time bilingual Intake Specialist for immediate hire at our Manhattan location. This is a full-time, Monday-Friday in-office position offering opportunities for professional growth and advancement. As an Intake Specialist, you will play a vital role in our organization's mission to provide unparalleled service and valued companionship to our patients.

Responsibilities:

• Contact and educate patients about Managed Long-Term Care (MLTC), Medicaid Advantage Plus (MAP) and Program for All-Inclusive Care for the Elderly (PACE) plans

• Process patient referrals, including demographic information, clinical documentation, and financial reimbursement details

• Verify eligibility and benefits for Medicare, Medicaid, Commercial, and Managed Care insurance plans through online portals and direct communication with insurance providers

• Coordinate with Managed Care representatives to confirm home care coverage eligibility and obtain initial evaluation authorizations

• Assist patient with re-enrollment, recertification, authorization, and vendor changes

• Accurately input information into internal systems to ensure timely reimbursement

• Maintain data entry of required documents and patient clinical records

• Report to the Director of Business Development and Intake

Qualifications:

• Bilingual candidates: English and Spanish preferred

• Experience using HHA Exchange software required

• Experience working and navigating multiple software systems

• Proficient in customer service, communication, and follow-up skills

• Strong organizational skills with exceptional attention to detail

• Minimum of 1 years of home care experience required- Required

• Experience verifying Health Insurances

• Familiarity with Private Duty Nursing (PDN) and/or NHTD/TBI a plus

Compensation & Benefits:

• Competitive salary with incentives and bonus opportunities

• Medical insurance

• Paid Time Off (PTO), including holidays, vacation, sick, and personal days

• 401(k) retirement plan

• Clarity Benefit Card

What We Offer:

• A dynamic and supportive work environment

• Opportunities for professional growth and advancement

• A chance to make a meaningful difference in the lives of our patients

Note: Salary range is $45,000 - $51,000 annually.