Intake Specialist: Shelter Access & Hope

Metropolitan Ministries, inc.; Tampa (FL); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Group health coverage

Vision and dental coverage

PTO

11 days PTO and 10 holidays

401K with employer match

Life Insurance $15,000

Employee Assistance Program

Tuition reimbursement

Career development

YMCA membership discount

Job summary

Metropolitan Ministries is seeking an Intake Specialist to manage daily intake processes and support interns, ensuring families experience Hope, dignity, and access to programs and shelter in the Tampa Bay area.

The role requires a Bachelor’s degree in Human Services or related field; bilingual Spanish is preferred. You will work in a fast-paced team, uphold data integrity, and help meet occupancy goals while providing compassionate, confidential client service.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Experience with intakes and assessments in fast-paced environments is preferred.
• Bilingual (Spanish) preferred; strong communication and teamwork emphasized.

Responsibilities

• Completes intakes and follow ups with potential residents and their families.
• Ensures intake is flowing efficiently with minimal wait times for shelter.
• Assists with monitoring referrals to ensure clients are directed to appropriate programs.
• Enters data into electronic platforms and maintains required paperwork in a timely manner.
• Maintains and monitors wait lists and follows up from application to shelter entry.
• Engages with referral sources to sustain ongoing referrals and partnerships.

Skills

Bilingual Spanish

Interpersonal skills

Oral and written communication

Dependability

Teamwork

Organizational skills

Attention to detail

Confidentiality

Education

Bachelor's degree in Human Services

Master's degree preferred

Job description

Metropolitan Ministries is seeking an Intake Specialist to manage daily intake processes and support interns, ensuring families experience Hope, dignity, and access to programs and shelter in the Tampa Bay area.

The role requires a Bachelor’s degree in Human Services or related field; bilingual Spanish is preferred. You will work in a fast-paced team, uphold data integrity, and help meet occupancy goals while providing compassionate, confidential client service.