Intake Specialist

Metropolitan Ministries; Tampa (FL); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Group health coverage

Vision and dental coverage

PTO

11 days PTO and 10 holidays

401K with employer match

Life Insurance $15,000

Employee Assistance Program

Tuition reimbursement

Career development

YMCA membership discount

Job summary

Metropolitan Ministries is seeking an Intake Specialist to manage daily intake processes and support interns, ensuring families experience Hope, dignity, and access to programs and shelter in the Tampa Bay area.

The role requires a Bachelor’s degree in Human Services or related field; bilingual Spanish is preferred. You will work in a fast-paced team, uphold data integrity, and help meet occupancy goals while providing compassionate, confidential client service.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Experience with intakes and assessments in fast-paced environments is preferred.
• Bilingual (Spanish) preferred; strong communication and teamwork emphasized.

Responsibilities

• Completes intakes and follow ups with potential residents and their families.
• Ensures intake is flowing efficiently with minimal wait times for shelter.
• Assists with monitoring referrals to ensure clients are directed to appropriate programs.
• Enters data into electronic platforms and maintains required paperwork in a timely manner.
• Maintains and monitors wait lists and follows up from application to shelter entry.
• Engages with referral sources to sustain ongoing referrals and partnerships.

Skills

Bilingual Spanish

Interpersonal skills

Oral and written communication

Dependability

Teamwork

Organizational skills

Attention to detail

Confidentiality

Education

Bachelor's degree in Human Services

Master's degree preferred

Job description

Job Type

Full-time

Description

About Us

If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer

• Salary: $43,000 - $45,000
• Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
• Preventative care is 100% covered (free) on all plans.
• PTO is offered to full-time and part-time employees.
• 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401K plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program
• Training and career development
• Discounted membership at the YMCA.

Job Functions

The Intake Specialist assists with the daily functions of intake and provides support to interns. Ensures families going through the intake process experience Hope, dignity, and access to appropriate programs, resources, and shelter.

Essential Responsibilities

• Completes intakes and follow ups with potential residents and their families. Completes intake assessments and program prescreening questions to ensure accurate information and resources are being provided for intake completion.
• Ensures Intake is flowing efficiently, there is minimal wait for clients seeking shelter and respond to questions in a timely manner.
• Assist with monitoring programs referral process to ensure clients are referred to the appropriate program(s).
• Enters data into electronic platforms and ensures data required elements are up to date with real time information from intake clients. Completes all required Metropolitan Ministries paperwork in a timely manner according to established deadlines.
• Maintains and monitors families and singles on the wait list to ensure following up from initial application through shelter entry. Provides and coordinates regular follow up throughout application process.
• Assist with reviewing documents and determining if additional paperwork is needed from client and next steps. Using Motivational Interviewing to gauge client’s interest in programs and share information with CM team during family transfer meetings.
• Ensures clients receive services that fulfill our mission instilling hope with respect and dignity.
• Assist as needed with conflict resolution with intake clients providing resolutions while maintaining dignity and a positive customer service experience. Escalate cases to Supervisor when necessary.
• Develops relationships with referral sources to ensure ongoing referrals and ease of referral process for the provider and potential client.
• Ensures clients that do not meet criteria receive hopeful, empathic connection to more appropriate services/community referrals.
• Provide recovery and counseling assessments to intake clients as needed.
• Regularly communicates with other team members and interacts in a positive, constructive, and helpful manner to promote cohesiveness, reduce conflict, and provide for resolution.
• Coordinates resident move-ins in established timeframes ensuring efficiency and occupancy is at a minimum of 95%
• Participates in community outreach and committees as needed and directed. Maintain partnerships as it relates to client services.
• Attend weekly Team meeting as needed and participate actively as a team member.
• Meet personal goals and actively contribute to the achievement of the team and organizational goals and KPI. Support the holiday tent operations as directed. Support the team in other tasks as assigned.

Requirements

Education and Experience

A Bachelor’s degree in Human Services field or related area. Master degree preferred. Must be knowledgeable about homeless population and needs, with experience providing intakes and assessments in a fast-paced environment with the ability to engage families.

Skill Requirements

Bilingual (Spanish) preferred. Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision, yet be able to seek and accept direction; well organized and detail oriented.

Physical Requirements

Hearing and speaking ability, which allows for effective oral communication; physical and emotional stamina to effectively handle job related issues and stress.

Other

Must demonstrate legal authorization to work in the United States. Must be able to communicate effectively in English. Must possess a valid FL drivers license with a good driving record and insured vehicle in order to transport self and clients when necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better miss the mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [e-mail]

https://info.flclearinghouse.com/