Intake Specialist (Personal Injury Law)

Roberts & Roberts Law Firm; Tyler (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid health insurance

$25,000 life insurance

PTO and paid vacation

Profit-sharing and 401(k) pension plan

Job summary

Roberts & Roberts Law Firm in East Texas seeks an Intake Specialist for our Tyler office. You will handle inquiries from potential clients for our personal injury practice and support a collaborative intake team with decades of experience.

This full-time role offers a clear growth path toward a leadership position in the New Client Department, a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m., and benefits including health and life insurance, PTO, and a 401(k) plan.

Qualifications

• 5+ years of experience in a personal injury law firm.
• Highly organized, proactive self-starter with exceptional customer service.
• Strong written and verbal communication skills.
• Spanish-speaking ability preferred, not required.

Responsibilities

• Field inbound inquiries from potential new clients and gather the information attorneys need to evaluate a case
• Qualify leads against the firm's case criteria
• Guide callers through next steps with empathy and professionalism, often during a stressful moment in their lives
• Log and track inquiries accurately in the firm's intake system
• Work closely with attorneys and paralegals to hand off qualified cases smoothly

Skills

Customer service

Communication skills

Spanish speaking ability

Highly organized

Lead qualification

Tools

Intake system

Job description

Roberts & Roberts is an East Texas personal injury law firm featured in national news programs and magazines, including TIME and Newsweek, for taking on opponents such as Firestone, Toyota, and Walmart. We're a close-knit, dedicated team of attorneys and staff who work hard to get the best possible results for our clients.

The Role

We're seeking an Intake Specialist for our Tyler office. This is a critical role handling inquiries from potential new clients for our personal injury practice.

You'll join a collaborative, highly experienced Intake Department - most team members have decades of experience in personal injury law, including former insurance adjusters and paralegals who've handled personal injury claims.

This position has a defined growth path: the long-term plan is for the right person to grow into a leadership role in our New Client Department.

Schedule

Full-time, 40 hours/week, Monday-Friday, 8:00 a.m. - 5:00 p.m., with a one-hour lunch.

What You Will Do

• Field inbound inquiries from potential new clients and gather the information attorneys need to evaluate a case
• Qualify leads against the firm's case criteria
• Guide callers through next steps with empathy and professionalism, often during a stressful moment in their lives
• Log and track inquiries accurately in the firm's intake system
• Work closely with attorneys and paralegals to hand off qualified cases smoothly

Qualifications

• 5+ years of experience in a personal injury law firm strongly preferred
• Highly organized, proactive self-starter with exceptional customer service skills
• Strong communication skills, both written and verbal
• Spanish-speaking ability preferred, not required
• Pay commensurate with experience
• Paid health insurance
• $25,000 in life insurance
• PTO and paid vacation
• Profit-sharing and 401(k) pension plan