Part-Time Intake Coordinator

RiseMe; Medford (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Mileage reimbursement

401k with company match

Dayforce Wallet

Employee Assistance Program

Online CEU credits

Career growth opportunities

Job summary

Innovive Health is seeking an Intake Coordinator to manage end-to-end home health referrals. You will be a key contact between referral sources, patients, clinicians and internal teams, handling high-volume communications, verifying insurance, collecting documentation and entering patient data to ensure timely, compliant care coordination.

Hours are remote with Friday–Sunday shifts 9 am–5 pm EST; must reside in listed states.

Qualifications

• Associate’s degree or equivalent in related field.
• 1+ year experience in a healthcare administrative role.
• Knowledge of medical terminology.
• Proficiency in Windows, Word and Excel.

Responsibilities

• Answers all incoming calls including intake of new referrals, resumptions of care and readmissions for home health services.
• Directs other inquiries to the appropriate person or department.
• Collects demographic information and checks insurance eligibility.
• Enters patient data into referral tracking tools and EMR systems.
• Performs outbound calls to referral sources, providers and facilities.
• Collaborates with internal clinicians to ensure timely care needs.
• Partners with multiple departments to coordinate care.
• Maintains HIPAA compliance and protects patient confidentiality.

Skills

Healthcare administration

HIPAA compliance

Medical terminology

Education

Associate’s degree or equivalent

Tools

MS Word

MS Excel

EMR systems

Job description

Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home.

Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset.

• We offer a competitive salary and a generous benefits package.
• Flexible Schedules to fit your lifestyle.
• Medical, Dental, and Vision Benefit
• Mileage Reimbursement
• 401k with company match
• Dayforce Wallet - a voluntary benefit that gives you access to earned pay,
• Employee Assistance Program
• Online CEU credits
• Rewarding one-on-one care,
• one-on-one mentoring and 24/7 clinical support
• Excellent career growth opportunities

POSITION SUMMARY:

As an Intake Coordinator atInnoviveHealth, you manage the end-to-end referral process for home health services, serving as a key point of contact between referral sources, patients, clinicians, and internal teams. This role involves handling high-volume communications, verifying insurance, collecting documentation, and accurately entering patient data to ensure timely, compliant care coordination. Success in this role requires strong organization, attention to detail, and effective collaboration in a fast-paced environment.

Hours of Operations (Remote)

Friday- Sunday: 9 am- 5 pm EST

Must live in the following states

CO, CT, FL, IA, MD, MA, NH, NC, RI , SC, UT, VA

What you will do:

• Answers all incoming calls including but not limited to intake of new referrals, resumptions of care andreadmissionsfor home health services. Directs otherinquires to the appropriate person or department.
• Collects appropriate demographic information, checks insurance eligibility, and collects required documentation to ensure regulatory compliance with Medicare and MassHealth.
• Accuratelydata enter patient informationinto referral tracking tools and multiple EMR systems.
• Performs outbound calls to referral sources, providers, and patient facilities to ensure collection of requireddocumentation.
• Collaborates with internal clinicians to ensure timely adherence to patients care needs.
• Works with multiple departments to ensure coordination of care.
• Monitors referral portal regularly to ensure the timely review of new referralsand continued communication.
• Serves as point of contact between clinical, intake and referral sources via e-mails and calls.
• Reviews department for process improvement efforts.
• Assists with managing the workload to ensure that referrals are handled in a timely manner.
• Ensures issue resolution with referralsandreferral sources.
• Complete and manage all paperwork or supportive documentation.
• Participate in departmental, clinical and company meetings as requested.
• Participate in required training including, but not limited to, in-service and educational programs.
• Adheres to HIPAA laws and maintains patient confidentiality at all times.
• Performs other duties as assigned.

What you need:

• Associate’s degree or equivalent in related work experience
• 1+ year experience in a healthcare administrative role
• Knowledge of medical terminology
• Proficiency in Windows environment, with emphasis on Word and Excel

Preferred Education and Experience:

• Basic knowledge of Medical Insurance – MassHealth and Medicare a plus!
• Previous experience in a medical office, or other medical administration role

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.