Intake Specialist – Jacksonville, FL

Slocumb Law LLC; Jacksonville (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Stable Work Environment

Training & Support

Growth Opportunities

Job summary

Slocumb Law LLC in Jacksonville, FL seeks an Intake Specialist to join a fast-paced legal intake team on-site. You will be the first point of contact for prospective clients, handling high-volume calls, gathering details, and documenting case information in our system.

Must be fluent in English and Spanish, with prior intake or call center experience preferred. This role offers growth opportunities within a growing legal organization and requires reliability for scheduled shifts.

Qualifications

• Fluency in English and Spanish is REQUIRED.
• Experience in intake, call center, or other high-volume environment desired.
• Legal or Personal Injury intake experience strongly preferred.

Responsibilities

• Handle high-volume inbound calls from prospective clients.
• Serve as the first point of contact and provide a professional client experience.
• Gather detailed information regarding incidents and potential cases.
• Conduct initial intake and document client and case information.
• Identify potential cases and accelerate qualified leads.
• Communicate professionally with English- and Spanish-speaking clients.
• Maintain accurate information in the case management system.
• Meet performance expectations related to call quality, response time, accuracy, and conversion.

Skills

Bilingual Spanish-English

Call Center Experience

Legal Intake Experience

Active Listening

Data Entry

Attention to Detail

Professional Communication

Scheduling Reliability

Job description

Full-Time | On-Site | Spanish Required Join a fast-paced legal intake team focused on providing professional and responsive support to prospective clients.

Full-Time | On-Site | Spanish Required Join a fast-paced legal intake team focused on providing professional and responsive support to prospective clients. We are seeking experienced Intake Specialists to join our Jacksonville Call Center. This position serves as the first point of contact for prospective clients and requires excellent communication skills, empathy, attention to detail, and the ability to perform in a high-volume environment.

Available Schedules

• Schedule 1: Monday - Friday | 3:00 PM - 11:00 PM
• Schedule 2: Tuesday - Saturday | 3:00 PM - 11:00 PM
• Spanish Is REQUIRED For Both Schedules.

What You'll Do

• Handle high-volume inbound calls from prospective clients
• Serve as the first point of contact and provide a professional client experience
• Gather detailed information regarding incidents and potential cases
• Conduct initial intake and accurately document client and case information
• Identify potential cases and accelerate qualified leads according to established procedures
• Communicate professionally and empathetically with English- and Spanish-speaking prospective clients
• Maintain accurate information within the case management system
• Meet performance expectations related to call quality, response time, accuracy, and client conversion

What We're Looking For

• Fluency in both Spanish and English is REQUIRED
• Previous Intake, Call Center, Customer Service, or similar high-volume phone experience
• Legal or Personal Injury intake experience strongly preferred
• Strong verbal communication and active-listening skills in both English and Spanish
• Ability to build rapport and handle sensitive conversations professionally
• Comfortable working in a fast-paced, metrics-driven environment
• Strong attention to detail and accurate data-entry skills
• Reliable, organized, and able to consistently work the assigned schedule

Work Structure

On-site - Jacksonville, Florida

Full-Time | 40 hours per week

Available shifts:

• Monday - Friday | 3:00 PM - 11:00 PM
• Tuesday - Saturday | 3:00 PM - 11:00 PM

Applicants must speak Spanish and English and be available for one of the schedules listed above.

What We Offer

• Competitive compensation based on experience
• Health, Dental & Vision Insurance
• Stable and professional work environment
• Training and operational support
• Opportunity for professional growth within a growing legal organization