Bilingual Customer Service Representative / Legal Intake Specialist / Intake Coordinator

Douglas Law Firm; Palatka (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) employer matching

Health insurance

Life insurance

Vision insurance

Paid time off (PTO)

Opportunities for career advancement

Job summary

Douglas Law Firm in Palatka, FL is hiring for a full-time Bilingual Customer Service Representative / Legal Intake Specialist / Intake Coordinator. The role involves handling calls, scheduling consultations, and gathering client information in English and Spanish.

Candidates should have outstanding communication and customer service skills, be able to multitask in a fast-paced environment, and be comfortable with basic case management software and Microsoft Office.

Qualifications

• Bilingual in English and Spanish.
• Strong verbal communication and active listening.
• Friendly, outgoing, and personable demeanor.
• Excellent customer service and telephone communication skills.
• Strong organizational skills and attention to detail.
• Able to multitask and prioritize in a fast-paced environment.
• Professional and courteous client communication.
• Familiar with case management systems and Microsoft Office.
• Willing to learn new software and office procedures.
• Dependable, punctual, and professional work ethic.
• Confidentiality required.
• Prior experience in a law firm or hospitality industry preferred but not required.

Responsibilities

• Answer incoming telephone calls in a friendly, professional, and courteous manner.
• Communicate effectively with prospective and existing clients in both English and Spanish.
• Schedule consultations, appointments, and follow-up calls.
• Gather basic information from callers and direct inquiries to the appropriate team member.
• Maintain accurate appointment calendars and scheduling records.
• Provide exceptional client experience through attentive, helpful, and professional communication.
• Assist with general administrative and customer service duties as needed.
• Represent the firm positively in every client interaction.

Skills

Bilingual English/Spanish

Verbal communication

Active listening

Customer service

Telephone communication

Organization

Multitasking

Professional communication

Microsoft Office

Learning new software

Punctuality

Reliability

Tools

Case management systems

Cloud-based applications

Microsoft Office

Job description

Now Hiring: Bilingual Customer Service Representative / Legal Intake Specialist / Intake Coordinator

Full-Time | In-Person | Palatka, FL

Are you outgoing, energetic, and passionate about providing exceptional customer service? Do you enjoy talking with people, answering phone calls, and helping others get the appointments and information they need? We may have the perfect opportunity for you!

Our law firm is seeking a full-time, bilingual Customer Service Representative / Legal Intake Specialist / Intake Coordinator to join our team. We are looking for a friendly, professional, and personable individual who brings a positive attitude to every interaction and enjoys working in a fast-paced, team-oriented environment.

Prior experience in a law firm or the hospitality industry is a plus, but it is not required. We are happy to consider candidates with a strong customer service background, excellent communication skills, and a willingness to learn.

Key Responsibilities

• Answer incoming telephone calls in a friendly, professional, and courteous manner.
• Communicate effectively with prospective and existing clients in both English and Spanish.
• Schedule consultations, appointments, and follow-up calls.
• Gather basic information from callers and direct inquiries to the appropriate team member.
• Maintain accurate appointment calendars and scheduling records.
• Provide exceptional client experience through attentive, helpful, and professional communication.
• Assist with general administrative and customer service duties as needed.
• Represent the firm positively in every client interaction.

Qualifications

• Bilingual in English and Spanish.
• Strong verbal communication and active listening skills.
• Friendly, outgoing, and personable demeanor with a positive attitude.
• Excellent customer service and telephone communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to communicate professionally and courteously with clients, colleagues, and the public.
• Familiarity with case management systems, cloud-based programs, and Microsoft Office applications.
• Ability to learn new software, systems, and office procedures.
• Dependable, punctual, and professional work ethic.
• Previous customer service experience required.
• Confidentially required.
• Previous experience in a law firm or hospitality industry preferred, but not required.
• Job Type: Full-Time
• Work Location: In Person, Palatka, FL
• Compensation: Salary commensurate with experience

We offer a comprehensive benefits package, including:

• 401(k) employer matching
• Health insurance
• Life insurance
• Vision insurance
• Paid time off (PTO)
• Opportunities for career advancement

Ready to Join Our Team?

If you are a people person who loves helping others, thrives on making meaningful connections, and brings enthusiasm and professionalism to the workplace, we would love to hear from you!