Intake Specialist I

Broughton Partners; Savannah (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Broughton Partners in Savannah, GA is seeking an Intake Specialist I to serve as the first point of contact for potential claimants. You will determine eligibility, answer questions, and explain required documents to secure representation in mass tort cases.

In a fast-paced call center environment, you will manage inbound calls, maintain confidentiality, and adhere to HIPAA practices while providing empathetic, clear communication to distressed clients.

Qualifications

• High school diploma or GED required.
• 0 years experience required; customer service preferred.
• HIPAA certification preferred.
• Excellent verbal and written communication, active listening, and confidentiality essential.

Responsibilities

• Field inbound calls from potential claimants.
• Guide callers through documents to review and sign.
• Troubleshoot and navigate processes; follow escalation procedures.
• Stay up to date with training materials.
• Support a high-volume call center environment.

Skills

Verbal communication

Written communication

Active listening

Multitasking

Handling difficult conversations

Emotional maturity

Confidentiality

Education

High school diploma or GED

Job description

Intake Specialist I# Intake Specialist IHot JobSavannah, GA 31405## DescriptionThe Intake Specialist is the heart of Broughton Partners and is the potential claimants’ first point of contact with our company. Our Intake Specialists will determine if the people calling in have a valid legal claim, answer their questions, and take the time to explain the documents they’ll need to sign to secure representation by a litigating law firm that is right for them. This is a call center environment, which means that at times, there will be a high volume of calls that you’ll be expected to handle. As our company primarily deals with mass tort cases involving personal injury, many of the people the Intake Specialists interact with may be distressed or have a traumatic history. Being empathetic and patient is crucial to the success of our specialists.## QualificationsMinimum Position Requirements: Education: High school diploma, GED, or equivalent educational certification required.Work Experience: 0 years of experience required, customer service experience preferred.Licenses or Certification: HIPAA certification preferred.Skills Required: * Strong verbal and written communication skills* Strong active listening skills* Ability to multitask* Comfortable having conversations on difficult subjects* High level of emotional maturity* Ability to maintain confidentiality when handling sensitive informationPhysical Requirements: Standing, walking, sitting, repetitive movements, and the use of mechanical controls, such as a keyboard, are frequently required.Essential Functions/Duties Performed Regularly:* Fielding inbound calls from potential claimants who have opted in to be contacted.* Ongoing training on processes and best practices.* Guiding callers through troubleshooting and navigating the necessary documents to be reviewed and signed.* Following escalation processes.* Stay up to date with all assigned training materials.* Other duties as assigned.