Intake Specialist

England Injury Law

Chattanooga (TN)

On-site

USD 36,000 - 60,000

Full time

5 days ago

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Benefits offered by this job

Yearly bonus based on performance

Job summary

England Injury Law in Chattanooga, TN seeks an Intake Specialist to be the first contact for prospective clients, gathering case information by phone, email, and in person.

You will enter data into our case management system, triage inquiries, schedule consultations, and coordinate with attorneys to ensure smooth handoffs while upholding confidentiality. This full-time, in-office role offers opportunities for growth and a yearly bonus based on performance.

Qualifications

Experience in personal injury, legal intake, or legal assisting preferred.
Strong data-entry accuracy and organization.
Empathy and professionalism when assisting distressed clients.
On-site, full-time role based in Chattanooga, TN.

Responsibilities

Answer inbound calls, web leads, referrals, and chats with professionalism.
Conduct structured intake interviews and document all case details.
Enter and manage leads in Lead Docket; maintain timely follow-up.
Send and assist clients with required documents (retainers, authorizations, questionnaires).
Open new cases and coordinate initial information with case managers.
Uphold confidentiality, HIPAA compliance, and firm standards.
Collaborate with attorneys and staff to ensure seamless onboarding.

Skills

Communication

Active listening

Attention to detail

Multitasking

HIPAA/compliance awareness

Education

Associate or Bachelor's degree preferred

Tools

Lead Docket

File Vine

Job description

Company Description

At England Injury Law, the team is dedicated to assisting individuals who have been harmed by the negligence of others and helping them restore their quality of life. The firm focuses on personal injury matters, providing compassionate, client-centered legal services. England Injury Law emphasizes protection of clients’ rights and strives for fair outcomes. Team members work collaboratively to support clients through challenging circumstances and complex legal processes.

Role Description

The Intake Specialist is a full-time, on-site role based in Chattanooga, TN. This position is responsible for being the first point of contact for prospective clients, gathering essential case information through phone calls, emails, and in-person meetings. Day-to-day tasks include conducting detailed client intake interviews, entering and updating data in case management systems, and verifying basic insurance information and other relevant documentation. The Intake Specialist will triage and prioritize inquiries, schedule consultations, and communicate closely with attorneys and staff to ensure smooth case handoffs. The role also includes providing professional, empathetic customer service, maintaining confidentiality, and following established intake procedures and compliance guidelines.

Key Responsibilities

Answer inbound calls, web leads, referrals, and chats with professionalism and compassion
Conduct structured intake interviews and document all case details accurately
Enter and manage leads in lead management system (Lead Docket); maintain timely follow-up
Send and assist clients with required documents (retainers, authorizations, questionnaires)
Open new cases and coordinate initial information with case managers
Uphold confidentiality, HIPAA compliance, and firm standards
Collaborate with attorneys and staff to ensure seamless onboarding

Qualifications