Intake Specialist

Levin Papantonio; Pensacola (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off (PTO)

401(k)/Profit Sharing

Health, Dental, Vision

Tuition Reimbursement

Long Term Disability (LTD)

Flexible Spending Account (FSA)

Group Term Life insurance (GTL)/Vol.

Job summary

Levin Papantonio in Pensacola, FL is seeking an intake specialist to be the first voice potential clients hear. The role interviews, screens, and evaluates claims to determine if our law firm can help, requiring a compassionate listener with strong phone skills.

This full-time position offers a structured schedule, comprehensive benefits, and opportunities for growth within a nationally recognized personal injury practice.

Qualifications

• Strong organizational skills with the ability to prioritize and meet deadlines.
• Ability to maintain confidentiality & handle sensitive information with discretion.
• Strong verbal & written communication skills, specifically spelling/grammar.
• Must have computer skills, specifically in Windows environment & able to type with speed/accuracy.
• 6+ months of experience in a customer service/call center environment is preferred.

Responsibilities

• Promptly and professionally handle a high volume of inbound calls within the Intake Department, while serving as a backup for the Firm’s main Reception desk.
• Maintain thorough and accurate records in our case management software, ensuring all potential client data is up-to-date.
• Attend regular team meetings and participate in ongoing training opportunities to improve skills and learn best practices.
• Contribute to a positive, team-oriented work environment that fosters collaboration, continuous improvement, and client satisfaction.
• Collect relevant information about potential clients; cases, such as personal details, facts, documents, witnesses, statue of limitations and other deadlines.

Skills

Organizational

Confidentiality

Communication

Windows skills

Customer service

Tools

Windows

Job description

Full-time

Description

Are you looking for a job?

We're looking for an Intake Specialist.

This is an entry level position, prior legal experience is not required.

Our ideal candidate for this position is a naturally compassionate/empathetic listener who is great on the phone. Intake Specialists are the first voice a potential client hears when entering the legal process. They are responsible for interviewing, screening, and evaluating potential claims to assess and determine if our law firm can help.

Get to know us:

Since 1955, Levin Papantonio has earned a reputation as one of the most successful personal injury law firms in the nation. Our attorneys handle claims throughout the country involving prescription drugs; medical devices; defective products; car accidents; medical malpractice; workers compensation; consumer protection, and all other types of personal injury claims.

What We Can Offer You For All Your Hard Work:

• Paid Holidays
• Paid Time Off (PTO)
• 401(k)/Profit Sharing
• Health, Dental, Vision
• Tuition Reimbursement
• Long Term Disability (LTD)
• Flexible Spending Account (FSA)
• Group Term Life insurance (GTL)/Voluntary Term Life insurance (VTL)
• Annual Pay Increase (discretionary)
• Year End Bonus (discretionary)

Requirements

Schedule:

Monday-Friday 8:30am to 5:00pm w/an hour lunch from 12pm to 1pm.

• Strong organizational skills with the ability to prioritize and meet deadlines
• Ability to maintain confidentiality & handle sensitive information with discretion
• Strong verbal & written communication skills, specifically spelling/grammar
• Must have computer skills, specifically in Windows environment & able to type with speed/accuracy
• 6+ months of experience in a customer service/call center environment is preferred

Job Duties:

• Promptly and professionally handle a high volume of inbound calls within the Intake Department, while serving as a backup for the Firm’s main Reception desk. This role requires the ability to learn and perform Receptionist duties to provide coverage during breaks and absences.
• Maintain thorough and accurate records in our case management software, ensuring all potential client data is up-to-date
• Attend regular team meetings and participate in ongoing training opportunities to improve skills and learn best practices
• Contribute to a positive, team-oriented work environment that fosters collaboration, continuous improvement, and client satisfaction
• Collect relevant information about potential clients; cases, such as personal details, facts, documents, witnesses, statue of limitations and other deadlines

Levin Papantonio an equal opportunity employer, committed to the strength of a diverse workforce.

Salary Description

$15 an hour