Intake Specialist - Employment Law

CyberCoders; West Hollywood (CA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Hybrid Flexibility

Remote Opportunities

Job summary

CyberCoders in West Hollywood, CA seeks an Intake Specialist for its Employment Law team. You’ll be the first point of contact, conducting intake consultations, evaluating potential claims, and gathering case information.

This client-facing role requires strong communication, attention to detail, and the ability to guide people through the intake process. Spanish is a plus, with hybrid and remote possibilities for exceptional candidates.

Qualifications

• Prior intake, client services, legal, sales, or consultative customer-facing experience
• Strong phone presence and persuasive communication skills
• Ability to multitask in a fast-paced environment
• Detail-oriented and highly organized
• Spanish fluency is a significant plus

Responsibilities

• Conduct inbound client intake consultations
• Evaluate and qualify potential employment law claims
• Gather and document detailed case information
• Follow up with prospective clients and leads
• Build trust and confidently explain the legal process
• Maintain accurate records within the case management system

Skills

Phone presence

Persuasive communication

Multitasking

Detail-oriented

Spanish language

Job description

Intake Specialist - Employment Law | West Hollywood, CA

A fast-growing California litigation firm is seeking an Intake Specialist to join its Employment Law team. This is a client-facing role for someone who excels at building rapport, asking the right questions, and converting qualified inquiries into signed clients.

As the first point of contact for prospective clients, you'll conduct detailed intake consultations, evaluate potential employment law matters, gather key case information, and guide individuals through the firm's intake process. The ideal candidate combines strong communication and sales abilities with exceptional attention to detail and a genuine desire to help people navigate difficult workplace situations.

What You'll Do:

• Conduct inbound client intake consultations
• Evaluate and qualify potential employment law claims
• Gather and document detailed case information
• Follow up with prospective clients and leads
• Build trust and confidently explain the legal process
• Maintain accurate records within the case management system

What We're Looking For:

• Prior intake, client services, legal, sales, or consultative customer-facing experience
• Strong phone presence and persuasive communication skills
• Ability to multitask in a fast-paced environment
• Detail-oriented and highly organized
• Spanish fluency is a significant plus

Benefits

Compensation & Benefits:

• $25-$40 per hour, depending on experience and qualifications
• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Account (FSA)
• 401(k) Retirement Plan
• Paid Time Off and Paid HolidaysFree Onsite Parking
• Ongoing Professional Development and Training
• Clear Career Growth and Advancement Opportunities
• Collaborative, Team-Oriented Culture
• Modern Technology and Resources to Support Success
• Hybrid Flexibility for Proven Performers
• Potential Remote Opportunities for Exceptional Candidates
• Long-Term Career Stability with a Growing and Expanding Practice