Intake Specialist (Employment Law)

Omega Law Group, PC; West Hollywood (CA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

401(k) plan

Health Insurance

Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

Free onsite parking

Job summary

Omega Law Group, PC in West Hollywood seeks an Intake Specialist for the Employment Law department to be the first contact for potential clients. You will conduct intake interviews, gather case details, and assess eligibility for representation, delivering exceptional client service.

The ideal candidate has sales experience, strong communication, and meticulous attention to detail, with fluency in Spanish encouraged. This is an on-site role offering competitive hourly compensation and benefits.

Qualifications

• Experience with client intake for Employment Law cases.
• Sales ability with persuasive communication and self-motivation.
• Strong attention to detail with multi-tasking.
• Spanish language desirable; fluent speakers encouraged to apply.

Responsibilities

• Conduct intake interviews with potential clients via phone or in person.
• Gather detailed information about the potential case and background.
• Screen cases to determine eligibility for representation based on firm criteria.
• Communicate persuasively about the firm’s services and next steps.
• Record intake information and case details in the management system.
• Follow up with potential clients as needed to clarify details.
• Perform additional duties as assigned.

Skills

Client intake process

Sales & persuasive communication

Attention to detail

Spanish language (desirable)

Job description

Omega Law Group is a prestigious personal injury and employment law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: www.omegalaw.com.

Position Overview

We are seeking an Intake Specialist for our Employment Law department who will act as the first point of contact for potential clients seeking legal representation. This role entails conducting intake interviews, gathering essential information about potential cases, and evaluating their eligibility for representation.

Equipped with a keen ability to articulate the merits of our services, the Intake Specialist is essential in delivering exceptional client service and ensuring a positive experience for those seeking assistance. This role demands a candidate with a talent for detailed information gathering and a persuasive communication style, capable of building trust and confidence in our firm’s capabilities.

The ideal candidate will be deeply driven and experienced in sales, skilled in articulating and highlighting the essential benefits of partnering with our firm in a clear and compelling manner.

Responsibilities

• Conduct intake interviews with potential clients via phone, or in-person meetings
• Gather detailed information about the nature of the potential case, including accident details, injuries sustained, and relevant background information
• Screen potential cases to determine eligibility for representation based on firm criteria and legal considerations
• Communicate effectively and persuasively with potential clients, offering insights into the firm's services, processes, and the subsequent steps
• Accurately record intake information and case details in the firm's case management system
• Follow up with potential clients as needed to gather additional information or clarify details related to their cases
• Perform additional duties as assigned

Qualifications

• Experience with the client intake process for Employment Law cases
• Experience in sales with the ability to communicate persuasively and effectively, and highly self-motivated
• Strong attention to detail with the capacity to manage multiple tasks efficiently
• Proficiency in Spanish is desirable, with fluent Spanish speakers strongly encouraged to apply

Location

This position is fully onsite in West Hollywood

Compensation

$25 to $40 per hour (commensurate with experience and qualifications)

• Retirement Savings: 401(k) plan available
• Career Development: Opportunities for professional growth and advancement
• Health Insurance
• Vision Insurance
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Free onsite parking

We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.