Intake Specialist (Employment)

Omega Law Group; West Hollywood (CA); On-site; USD 34,440 - 55,104; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) plan available

Paid Time Off

Free onsite parking

Job summary

Omega Law Group is seeking an Intake Specialist for their West Hollywood office. This role involves conducting client intake interviews, gathering essential information about potential cases, and ensuring a positive experience for clients seeking representation.

The ideal candidate will have experience in client intake and sales, with strong communication skills and attention to detail. Compensation ranges from $25 to $40 per hour, depending on experience, along with a comprehensive benefits package that includes health insurance, 401(k), and paid time off.

Qualifications

• Experienced with the client intake process in the legal industry or similar environments.
• Sales experience with persuasive communication ability and self-motivated.
• Strong attention to detail and capacity to manage multiple tasks efficiently.
• Proficiency in Spanish is desirable.

Responsibilities

• Conduct intake interviews with potential clients via phone and in-person meetings.
• Gather detailed information on potential cases, including accident details and injuries.
• Screen potential cases for eligibility based on firm criteria.
• Communicate effectively with potential clients, offering insights into the firm's services.
• Record intake information and case details in the firm's management system.
• Follow up with potential clients as needed for additional information.
• Perform additional duties as assigned.

Skills

Client intake process experience

Persuasive communication

Self-motivation

Attention to detail

Fluency in Spanish

Job description

Omega Law Group is a prestigious employment law and personal injury firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: www.omegalaw.com.

Position Overview

We are seeking an Intake Specialist who will act as the first point of contact for potential clients seeking legal representation from our Employment Law department. This role entails conducting intake interviews, gathering essential information about potential cases, and evaluating their eligibility for representation.

Equipped with a keen ability to articulate the merits of our services, the Intake Specialist is essential in delivering exceptional client service and ensuring a positive experience for those seeking assistance. This role demands a candidate with a talent for detailed information gathering and a persuasive communication style, capable of building trust and confidence in our firm’s capabilities.

The ideal candidate will be deeply driven and experienced in sales, skilled in articulating and highlighting the essential benefits of partnering with our firm in a clear and compelling manner.

Location: This role is located at our West Hollywood office and requires physical presence on-site.

Responsibilities

• Conduct intake interviews with potential clients via phone, or in-person meetings
• Gather detailed information about the nature of the potential case, including accident details, injuries sustained, and relevant background information
• Screen potential cases to determine eligibility for representation based on firm criteria and legal considerations
• Communicate effectively and persuasively with potential clients, offering insights into the firm's services, processes, and the subsequent steps
• Accurately record intake information and case details in the firm's case management system
• Follow up with potential clients as needed to gather additional information or clarify details related to their cases
• Perform additional duties as assigned

Qualifications

• Experience with the client intake process in the legal industry or similar environments, preferably
• Experience in sales with the ability to communicate persuasively and effectively, and highly self-motivated
• Strong attention to detail with the capacity to manage multiple tasks efficiently
• Proficiency in Spanish is desirable, with fluent Spanish speakers strongly encouraged to apply

Compensation

$25 to $40 per hour DOE

Comprehensive Benefits Package

• Retirement Savings: 401(k) plan available
• Career Development: Opportunities for professional growth and advancement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Free onsite parking

We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.