Intake Specialist — Empathy-Driven, Remote After Training

Cooper Hurley Injury Lawyers; Norfolk (VA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with Profit Sharing

Paid Time Off

Remote work after training

Coaching and career development

Job summary

Cooper Hurley Injury Lawyers is seeking an Intake Specialist to be the first point of contact for potential clients. You will listen with empathy, gather essential information, and determine if cases meet criteria for intake.

You will guide qualified clients through the sign-up process and document details in our case management system. This role focuses on helping injured people, using strong communication and sales skills in a fast-paced environment, with opportunities for remote work on

Qualifications

• Experience in customer service, sales, call centers, or legal intake preferred.
• Personal injury experience is a plus, but training will be provided.

Responsibilities

• Speak with potential clients by phone, web chat, and online inquiries.
• Listen with empathy to gather accident and injury information.
• Evaluate whether cases meet our criteria for intake.
• Guide qualified clients through the sign-up process.
• Document information accurately in the case management system.
• Schedule attorney consultations when appropriate.

Skills

Communication

Empathy

Relationship-building

Organization

Goal-oriented

Fast-paced

Job description

Cooper Hurley Injury Lawyers is seeking an Intake Specialist to be the first point of contact for potential clients. You will listen with empathy, gather essential information, and determine if cases meet criteria for intake.

You will guide qualified clients through the sign-up process and document details in our case management system. This role focuses on helping injured people, using strong communication and sales skills in a fast-paced environment, with opportunities for remote work on