Injury Intake Specialist - Empathetic Client Onboarding

Rushing Law Group, PLLC. - Injury Attorneys (NM, TN, TX)

Albuquerque (NM)

On-site

USD 38,000 - 54,000

Full time

2 days ago

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Job summary

Rushing Law Group, PLLC. - Injury Attorneys (NM, TN, TX) in Albuquerque, NM seeks a Personal Injury Intake Specialist. This on-site role handles incoming client inquiries, gathers incident details, and documents information in the firm’s intake systems.

You will perform initial screenings, explain services, and arrange consultations while coordinating with attorneys and staff. The ideal candidate has strong communication and empathy, experience with client intake or customer service, and a basic

Qualifications

Strong communication and interpersonal skills with empathy for injured clients and families.
Experience with client intake and handling high call volumes, capturing case information accurately.
Basic understanding of insurance concepts relevant to personal injury matters.
Attention to detail and proficiency with computers, phone systems, and CRM software.
Ability to work on-site full time in Albuquerque, NM; punctual, professional, and organized.

Responsibilities

Answer incoming calls and inquiries from potential clients.
Gather essential information about incidents and document facts in intake systems.
Conduct initial screenings to assess case viability and explain services.
Schedule consultations or follow-ups and coordinate with attorneys and legal staff.
Maintain organized intake records and ensure smooth handoffs to active representation.