Intake Specialist (Client Service Sales) - Remote

Talentify.io; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the legal services industry is seeking a Client Support Specialist to assist clients with Social Security Disability and Income applications. This role involves high-volume call handling and maintaining client confidentiality. Ideal candidates will have strong communication skills and a background in customer service. Full-time employees enjoy competitive pay, medical benefits, and a supportive team environment.

Benefits

Paid holidays

Accrued paid time off

Comprehensive medical benefits

401(k) with employer contributions

Qualifications

• Experience in a call center and customer service environment.
• Minimum typing speed of 40 words per minute.

Responsibilities

• Serve as the first point of contact for potential clients.
• Conduct eligibility screenings and guide clients through the application process.
• Handle 150-200 calls per day in a professional environment.

Skills

Communication

Active Listening

Telephone Skills

Education

High School Diploma

Job description

Employer Industry: Legal Services

Why consider this job opportunity:
- Salary up to $16.50 per hour, depending on experience
- Paid holidays and accrued paid time off for full-time employees
- Comprehensive medical benefits package for full-time employees
- 401(k) with annual employer profit-sharing contributions
- Opportunity to make a meaningful impact in the lives of clients seeking assistance
- Supportive and collaborative team environment

What to Expect (Job Responsibilities):
- Serve as the first point of contact for potential clients seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance
- Conduct eligibility screenings and guide clients through the application process
- Handle 150-200 calls per day in a professional inbound/outbound call center environment
- Maintain a minimum call quality score of 90% while meeting occupancy and adherence goals
- Document client interactions and maintain confidentiality in a paperless database system

What is Required (Qualifications):
- High School Diploma; degree preferred or equivalent combination of education and experience
- Experience in a call center and customer service environment
- Strong communication, active listening, and telephone skills
- Minimum typing speed of 40 words per minute
- Ability to work in a fast-paced environment and manage multiple tasks effectively

How to Stand Out (Preferred Qualifications):
- Sales experience is a plus
- Fluent in Spanish

#LegalServices #ClientSupport #CareerOpportunity #CompetitivePay #RemoteWork

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