Customer Support Representative

Go2asap; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Support Representative to provide exceptional administrative and clinical support to clients. This role is pivotal in managing cases, ensuring client satisfaction, and collaborating with various teams. The ideal candidate will possess strong problem-solving abilities and excellent communication skills, thriving in a fast-paced environment. With remote work options available across multiple states, this position offers a dynamic work atmosphere where your contributions directly impact client success. If you're passionate about helping others and enjoy a collaborative setting, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Qualifications

• Bachelor's degree preferred in business or Human Services.
• Strong communication and problem-solving skills essential.

Responsibilities

• Provide administrative and clinical support to clients nationwide.
• Coordinate evaluations and maintain HIPAA-compliant records.
• Communicate effectively with clients and manage multiple cases.

Skills

Attention to detail

Effective communication

Problem-solving

Multitasking

Customer focus

Typing skills

Education

Bachelor’s degree in business administration

Bachelor’s degree in Human Services-related fields

Job description

Join to apply for the Customer Support Representative role at American Substance Abuse Professionals.

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American Substance Abuse Professionals provided pay range

This range is provided by American Substance Abuse Professionals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $19.50/hr

Position Description:

Provide administrative and clinical support to clients and SAP evaluators nationwide. Manage cases from start to finish, link participants to services, communicate with clients, and ensure program satisfaction. This role is administrative, client-focused, involves problem solving, and relationship building. The pay range is $18.00-$19.50 per hour. Benefits include medical, dental, vision, life insurance, and 401(k). Remote work is available in MD, WV, NC, SC, FL, AL, TX, LA, MS.

Essential Functions:

• Coordinate substance abuse evaluations with local SAPs and provider relations teams.
• Collaborate with internal and external clients.
• Conduct intake on new referrals.
• Review SAP paperwork initially and follow-up.
• Assist employees in connecting to treatment as recommended.
• Follow up weekly on progress and needs.
• Keep clients informed of case actions and share relevant information.
• Schedule follow-ups, testing, and conferences.
• Provide consultation on DOT rules, regulations, and policies.
• Maintain positive relationships with clients.
• Keep accurate, HIPAA-compliant records and case notes.
• Communicate effectively with clients via typing and speaking.
• Respond promptly to case requests and update files.
• Evaluate client progress and adjust as needed.
• Apply critical thinking and problem-solving skills.
• Manage multiple cases simultaneously.
• Serve as liaison among employee, client, SAP, and treatment providers.
• Make complex decisions without predefined procedures.
• Prioritize tasks to meet deadlines.

Education:

• Bachelor’s degree in business administration or Human Services-related fields preferred.

Qualifications:

• Attention to detail and effective communication skills.
• Proactive thinking and understanding of client needs.
• Strong problem-solving and multitasking abilities.
• High energy, customer focus, and adaptability to fast-paced environments.
• Excellent telephonic and face-to-face communication skills.
• Ability to work well with others and accept feedback.
• Strong typing skills preferred.

This is a remote position requiring dedicated work hours similar to an office environment. Occasional in-person meetings may be required in Maryland. Confidentiality of PHI must be maintained, and remote workers must follow company policies.

Physical Requirements:

• Sitting for extended periods.
• Performing repetitive tasks like typing and communicating.
• Occasional lifting up to twenty pounds.

Other Duties:

This description covers primary responsibilities; additional tasks may be assigned. Duties can be redefined as needed.

All qualified applicants will receive consideration without discrimination based on protected statuses. Reasonable accommodations are provided for qualified individuals with disabilities.