Intake Specialist - Boohoff Law

Boohoff Law; Tampa (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

PTO

Holidays

Job summary

Boohoff Law in Tampa, FL is seeking an Intake Specialist to be the first friendly voice for clients at a difficult time. You will listen with empathy, gather essential details, and help guide people to the right legal support.

This role rewards quick thinking, clear communication, and the ability to type while talking. Spanish fluency is a plus, and a background in sales or customer service is valued.

Qualifications

• Experience in intake, call handling, or customer service.
• Ability to gather information accurately with empathy.
• Strong communication and typing speed, multitasking under pressure.
• Sales or customer-service background helpful.

Responsibilities

• Respond quickly to inbound calls, texts, chats, and emails from potential clients.
• Gather key case information with empathy and accuracy.
• Ensure no lead goes unanswered and follow up as needed.
• Accurately enter data so the legal team can move fast.
• Assess potential clients to connect them with the right services.

Skills

Empathy

Phone communication

Time management

Data entry

Sales experience

Spanish language skills

Job description

Be the first friendly voice people hear when they need help most. At Boohoff Law, we're not just a law firm; we are a team built on compassion, hard work, and purpose. As an Intake Specialist, you'll be the first point of contact for people searching for guidance during one of the hardest moments of their lives. Your voice and energy will make all the difference as you get them the help they deserve.

What You'll Do:

• Respond quickly to inbound calls, texts, chats, and emails from potential clients. First impressions matter; your words will shape how we're seen.
• Gather key case information with empathy, confidence, and accuracy.
• Ensure no lead goes unanswered. Your follow-through could change someone’s life.
• Accurately enter information so our legal team can move fast to help our clients.
• Assess potential clients. You help us make sure we help the right people.

You’ll Fit In Here If:

• You genuinely care about helping others and love making people feel heard.
• You’re comfortable on the phone, quick-thinking, and confident when speaking.
• You can type while talking and stay organized under pressure.
• Have worked in sales or customer service and know how to connect and convert with warmth.
• Our best Intake Specialists share this background.
• Spanish fluency is a plus.

Boohoff Law Offers:

• A competitive salary.
• Full benefit package to include Health, Dental, Vision, Life, and supplemental insurance.
• PTO.
• Holidays.