Intake Specialist

The Bruning Law Firm; St. Louis (MO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Work-life balance

Job summary

The Bruning Law Firm is seeking an Intake Specialist to be the first point of contact with potential clients. You will warmly greet callers, gather essential information, and guide them toward appropriate next steps while maintaining empathy and professionalism.

You will also serve as a backup receptionist, directing calls and visitors as needed and supporting the legal team with administrative tasks. The role emphasizes strong communication and client-focused service.

Qualifications

• Excellent verbal and written communication with a passion for phone work.
• Demonstrated empathy and active listening in client interactions.
• Call center or customer service experience is highly desirable.
• Strong organizational skills and ability to multitask effectively.

Responsibilities

• Opening is afternoons to evenings (1pm–9pm).
• Answer incoming calls with a positive, professional demeanor as the first point of contact.
• Conduct initial screenings of potential clients, gathering relevant information.
• Schedule consultations between potential clients and attorneys.
• Maintain accurate records of all interactions in the client management system.
• Provide administrative support to the legal team as needed.
• Collaborate with the team to improve processes and enhance the client experience.

Skills

Communication

Empathy

Active listening

Call center experience

Organization

Tech-savvy

Team player

Job description

At The Bruning Law Firm, we are dedicated to providing exceptional legal services to our clients. Our team is composed of highly skilled professionals who are passionate about making a difference in the lives of those we represent. We understand the importance of the first point of contact for our clients and are currently seeking an Intake Specialist to join our dynamic team. This role is crucial in setting the tone for our client relationships and ensuring that every interaction is handled with empathy, professionalism, and efficiency.

Role Overview

As an Intake Specialist, you will be the first point of contact for potential clients, playing a critical role in their journey with our firm. Your primary responsibility will be to manage incoming calls from leads, providing a warm, empathetic, and professional welcome while efficiently gathering the necessary information to assist them. Additionally, you will serve as a backup receptionist, ensuring that all calls and visitors are greeted and directed appropriately. This role requires a passion for helping people, an ability to listen actively, and a commitment to delivering exceptional customer service.

Key Responsibilities

• This Opening is for our afternoon-to-evening shift (1pm-9pm)
• Answer incoming calls with a positive and professional demeanor, acting as the first point of contact for potential clients.
• Conduct initial screenings of potential clients, gathering relevant information while demonstrating empathy and understanding of their situations.
• Schedule consultations between potential clients and attorneys, ensuring a seamless transition.
• Maintain accurate and detailed records of all interactions in our client management system.
• Provide administrative support to the legal team as needed.
• Collaborate with the team to improve processes and enhance the client experience.

Qualifications

• Exceptional communication skills, both verbal and written, with a passion for talking on the phone.
• Demonstrated empathy and the ability to be an active listener.
• Previous experience in a call center or customer service role is highly desirable.
• Strong organizational skills and the ability to multitask effectively.
• Tech-savvy with the ability to quickly learn new software.
• A team player with a positive attitude and a strong desire to help people.
• Experience in a legal setting is a plus but not required.

Why Join Us?

The Bruning Law Firm offers a supportive and collaborative work environment where your contributions are valued and recognized. We are committed to professional development and offer opportunities for growth and advancement. Our team enjoys competitive compensation, comprehensive benefits, and a commitment to work-life balance.