Intake Specialist

Dudensing Law; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Dudensing Law is seeking an Intake Specialist who will be the first voice prospective clients hear, combining empathy with professionalism to set a compassionate tone for the client experience.

You will collect information, schedule consultations, document interactions, and coordinate with attorneys while maintaining confidentiality and sensitivity for clients facing elder abuse matters.

Qualifications

• Strong verbal and written communication skills with the ability to build rapport quickly.
• Excellent active listening and client service skills with an empathetic demeanor.
• Detail-oriented with strong organizational and time management abilities.
• Ability to manage multiple inquiries and prioritize effectively.
• Accurate documentation and data entry skills.
• Proficient in Microsoft Word, Outlook, and Zoom; Excel and FileVine experience a plus.

Responsibilities

• Serve as the initial contact for prospective clients via phone, email, website forms, and chat.
• Use established firm guidelines to assess potential intakes.
• Schedule consultations and coordinate attorney calendars.
• Conduct structured intake interviews to gather relevant case information.
• Follow up with prospective clients regarding documentation and next steps.
• Accurately document all communications and case details in the firm’s case management system.
• Maintain confidentiality and handle sensitive information with discretion.

Skills

Active listening

Empathy

Communication

Organizational skills

Time management

Data entry

Problem solving

Tools

Microsoft Word

Outlook

Zoom

Excel

FileVine

Job description

Are you a compassionate professional who thrives on helping people during some of the most difficult moments of their lives?

Our elder abuse law firm is seeking an Intake Specialist who can combine empathy with professionalism. In this role, you will often be the first voice a prospective client hears. The ability to actively listen, show genuine compassion, and communicate clearly- while maintaining structure and professionalism is essential.

This is a critical position within our firm. The Intake Specialist sets the tone for the client experience and ensures that vulnerable individuals and their families feel heard, supported, and respected from the very first interaction.

Key Responsibilities

• Serve as the initial contact for prospective clients via phone, email, website forms, and chat.
• Use established firm guidelines to assess potential intakes.
• Schedule consultations and coordinate attorney calendars.
• Conduct structured intake interviews to gather relevant case information.
• Follow up with prospective clients regarding documentation and next steps.
• Accurately document all communications and case details in the firm’s case management system.
• Maintain confidentiality and handle sensitive information with discretion.

Qualifications

• Strong verbal and written communication skills with the ability to build rapport quickly.
• Excellent active listening and client service skills with an empathetic demeanor.
• Detail-oriented with strong organizational and time management abilities.
• Ability to manage multiple inquiries and prioritize effectively.
• Proficient in Microsoft Word, Outlook, and Zoom; Excel and FileVine experience a plus.
• Accurate documentation and data entry skills.
• Strong problem-solving skills and a consistently professional approach.

What We’re Looking For

The ideal candidate understands that callers may be overwhelmed, grieving, frustrated, or confused. You remain calm, patient, and kind- while gathering the necessary information efficiently and professionally. You can balance compassion with clarity and structure, ensuring every prospective client feels supported while maintaining firm standards.