Empathetic Intake Specialist: Client Onboarding & Support

Boohoff Law; Tampa (FL); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Full benefits package

PTO

Holidays

Résumé du poste

Boohoff Law in Tampa, FL is seeking an Intake Specialist to be the first friendly voice for clients at a difficult time. You will listen with empathy, gather essential details, and help guide people to the right legal support.

This role rewards quick thinking, clear communication, and the ability to type while talking. Spanish fluency is a plus, and a background in sales or customer service is valued.

Qualifications

• Experience in intake, call handling, or customer service.
• Ability to gather information accurately with empathy.
• Strong communication and typing speed, multitasking under pressure.
• Sales or customer-service background helpful.

Responsabilités

• Respond quickly to inbound calls, texts, chats, and emails from potential clients.
• Gather key case information with empathy and accuracy.
• Ensure no lead goes unanswered and follow up as needed.
• Accurately enter data so the legal team can move fast.
• Assess potential clients to connect them with the right services.

Connaissances

Empathy

Phone communication

Time management

Data entry

Sales experience

Spanish language skills

Description du poste

Boohoff Law in Tampa, FL is seeking an Intake Specialist to be the first friendly voice for clients at a difficult time. You will listen with empathy, gather essential details, and help guide people to the right legal support.

This role rewards quick thinking, clear communication, and the ability to type while talking. Spanish fluency is a plus, and a background in sales or customer service is valued.