Intake Specialist, Behavioral Health Support

Transformations Care Network; United States; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Lightheart Mental Health, part of Transformations Care Network, is seeking an Intake Call Center Representative to support administrative operations and connect individuals with behavioral health services.

Join a compassionate team to perform initial screenings, crisis support, and care navigation, with a focus on privacy compliance, documentation, and collaboration across departments. The role offers growth within a nationwide network and a competitive hourly wage.

Qualifications

• High school diploma or equivalent; Bachelor's degree in psychology or related field preferred.
• 1–2 years of call center or customer service experience, ideally in behavioral health or healthcare.
• Excellent interpersonal and communication skills, with an ability to show empathy and patience.
• Familiarity with behavioral health terminology and available community resources.
• Proficient in using Microsoft Office.

Responsibilities

• Handle inbound calls, conducting initial screenings and assessments to gather vital information.
• Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.
• Utilize knowledge of behavioral health programs to guide clients to the right level of care.
• Maintain accurate documentation of client information and ensure compliance with privacy regulations.
• Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Skills

Interpersonal communication

Empathy

Customer service

Active listening

Behavioral health terminology

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Lightheart Mental Health, part of Transformations Care Network, is seeking an Intake Call Center Representative to support administrative operations and connect individuals with behavioral health services.

Join a compassionate team to perform initial screenings, crisis support, and care navigation, with a focus on privacy compliance, documentation, and collaboration across departments. The role offers growth within a nationwide network and a competitive hourly wage.