Intake Specialist

18 Degrees; Pittsfield (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

18 Degrees is seeking an Intake Specialist to ensure a welcoming environment for staff and clients while mastering knowledge of all agency programs and services. The role emphasizes No Wrong Door coordination between internal teams and members, with regular attendance required.

Responsibilities include data entry in FAMCare, calendar management, communications support, and office operations. Strong Microsoft Office skills, multitasking, and a patient, courteous demeanor are essential; second

Qualifications

• High school diploma or equivalent plus secretarial experience.
• Strong knowledge of Microsoft Office.
• Ability to multitask in a busy environment; patient and courteous.

Responsibilities

• Enter family/client intake information in FAMCare and manage meeting calendars.
• Maintain staff directories and building security procedures.
• Assist in communications, including newsletters and mass mailings.
• Ensure no room reservation conflicts at 480 West Street building.
• Order, maintain, and organize office and kitchen supply inventory.
• Relate pertinent information promptly and relay to relevant staff.

Skills

Microsoft Office

Multitasking

Patience

Second language skills

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Specialist

Program Secretarial, Clerical Staff Full Time Accrual Full-Time Clerical Pittsfield, MA, US

18 Degrees is where new beginnings come to light for children and families – join us on our journey into a new day! At 18 Degrees, we cultivate teams and leaders to embrace the principles of diversity, equity and inclusiveness to support the needs of our community.

We are seeking a welcoming and reliable individual to help ensure all who call or enter 18 Degrees feel welcome, including staff and the people we serve. The individual must immerse themselves in the knowledge of all agency programs and the services they provide. Providing a ‘No Wrong Door’ approach, this individual will be the subject matter expert for both internal and external connections between service teams and their members. Regular and reliable attendance is required.

Data Management:

• Maintaining staff directories and building security by following procedures.
• Entering family/client intake information in FAMCare for programs; and managing meeting calendars.

Administrative Duties:

• Assist in communications, including the monthly agency newsletter and preparing mass mailings.
• Ensuring that there are no room reservation conflicts at 480 West Street building.
• Ordering, maintaining, and organizing office and kitchen supply inventory.
• Since this position is shared with other employees, all must be cognizant of, relay pertinent information as often as needed, and maintain promptness and consistency when relieving other employees.

Security and Maintenance:

• Opening/unlocking and/or closing/locking the front door based on 18 Degrees operating hours.
• Provide a Calander of closing times for the upcoming month to the VP of Finance and Operations and Executive and Office Manager to coordinate with cleaning company

Qualification Requirements: Good to excellent knowledge of Microsoft Office Programs, ability to manage many tasks and flexibility in managing tasks in a very busy environment. Pleasing tone and patience. Second Language Skills is desirable.

Education Required: High school diploma or equivalent plus secretarial experience.