Intake Clinician

Eagle View Behavioral Health; Pleasant Valley Township (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Eagle View Behavioral Health in Bettendorf, Iowa, is looking for an Intake Clinician responsible for facilitating admissions and conducting clinical assessments. The ideal candidate will assist with insurance verification and collaborate closely with clinical staff to ensure patient care.

This onsite position requires a Master’s degree in a relevant field and offers an opportunity to work in a dynamic environment, addressing the needs of diverse patients and ensuring efficient intake processes.

Qualifications

• Master's degree required from an accredited institution.
• Preferred experience in mental/behavioral health.
• Outstanding interpersonal and assessment skills.

Responsibilities

• Facilitates intake and admission processes.
• Performs insurance verifications and communicates results.
• Schedules and completes pre-admission assessments.

Skills

Interpersonal skills

Assessment skills

Clinical interviewing

Telephone etiquette

Education

Master's Degree in social work, counseling, psychology, mental health or related field

Job description

Intake Clinician | Eagle View Behavioral Health | Bettendorf, Iowa

About the Job

PURPOSE STATEMENT: The Intake Clinician is a behavioral health professional responsible for facilitating admissions, conducting clinical intake assessments, and managing the prior authorization process to ensure patients receive the most appropriate level of care. This role handles daily intake and admissions operations, which may include screening, scheduling, financial counseling, and insurance verification. Intake clinicians are responsible for completing assessments both at the facility and off‑site as needed, screening for clinical and medical appropriateness and communicating assessment results to a physician, who determines the appropriate level of care. The Intake Clinician works closely with the business office, nursing, clinical staff, and external parties to ensure patients are admitted promptly and efficiently.

Roles and Responsibilities

• Facilitates intake, admission, and prior authorization processes for incoming patients.
• Performs insurance benefit verifications, disseminating the information gathered to patients, their families, and appropriate internal staff.
• Supports the Call Center Team by answering phones, processing admission requests, completing call center duties, reviewing and accepting patients, verifying insurance, and assisting with insurance pre‑certifications during times of high volume.
• Provides accurate and ongoing assessment of patients’ status in the admission and prior authorization process.
• Facilitates the response to requests for services, including the initial response, the assessment and referral process, the designation of appropriate level of care, initiation/intake into services, and appropriate follow‑up activity.
• Follows EMTALA regulations to complete insurance verification and pre‑certification when appropriate.
• Responds to inquiries about the facility within facility policy timeframes.
• Schedules and completes pre‑admission assessments and communicates recommendations to patients or their families.
• Collaborates with other facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.
• Performs ongoing assessments of physical, emotional, social, spiritual, and financial needs of patients and implements crisis intervention and referral.
• Provides education regarding healthcare and social resource systems to empower patients and their families to access resources independently.
• Maintains all documentation involved with the admissions process.

Education / Experience / Skill Requirements

• Master’s Degree from an accredited college or university in social work, counseling, psychology, mental health, or a related field required. In some states, a registered nurse with an associate's or bachelor's degree in nursing may also qualify.
• One or more years of experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• Experience in the managed care pre‑certification process, level of care assessments and utilization preferred.
• Experience in clinical interviewing, patient assessment, referral, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds.
• Outstanding interpersonal, interviewing, and assessment skills. Skill in telephone etiquette and paging procedures.

Licenses / Designations / Certifications

• Current licensure, as required for the area of clinical specialty (e.g., RN license, LCSW, LPC or other clinical counseling or therapy license), as designated by the state in which the facility operates.
• CPR and de‑escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

Work Location

This position is onsite and is not a remote position.

Supervisory Requirements

This position is an Individual Contributor.

EEO Statement

Eagle View Behavioral Health is an equal opportunity employer. Veterans and military spouses are highly encouraged to apply.