Personal Injury Intake Specialist

thefirmconsult; Georgia; On-site; USD 45,000 - 60,000; Full time

Job summary

thefirmconsult is looking for an experienced Intake Specialist in Houston, Texas. This full-time role involves being the first point of contact for clients, providing excellent customer service while gathering case information. The ideal candidate has a background in personal injury law and a minimum of 2 years of intake experience.

You will engage with potential clients, schedule consultations, and ensure accurate data entry. This position offers an opportunity to join a compassionate law firm committed to client success.

Qualifications

• Minimum 2 years of intake experience in a personal injury law firm.
• Strong understanding of the personal injury intake process.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming calls from potential clients.
• Conduct client intake interviews with professionalism.
• Enter and maintain accurate client information.

Skills

Customer service

Data entry

Organizational skills

Problem-solving skills

Multitasking

Education

Minimum 2 years of intake experience in a personal injury law firm

Personal injury law experience

Tools

Microsoft Office

Case management software

Job description

Are you an experienced Intake Specialist with a background in personal injury law? We are seeking a reliable, organized, and compassionate professional to join our growing personal injury law firm in Houston, Texas.

In this role, you will be the first point of contact for potential clients, providing exceptional customer service while gathering the information needed to begin their case.

Location: Houston, TX (In Office)

Employment Type: Full-Time

Key Responsibilities

• Answer incoming calls from potential clients and gather detailed case information.
• Conduct client intake interviews with professionalism and empathy.
• Schedule consultations and appointments.
• Enter and maintain accurate client information in the case management system.
• Follow up with prospective clients as needed.
• Communicate with attorneys and staff regarding new case intakes.
• Maintain confidentiality while handling sensitive information.
• Provide exceptional customer service throughout the intake process.

Required Qualifications

• Minimum of 2 years of intake experience in a personal injury law firm (required).
• Personal injury law experience is required.
• Strong understanding of the personal injury intake process.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with accurate data entry skills.
• Proficient with Microsoft Office and case management software.
• Ability to work in a fast-paced office environment.

What We're Looking For

• Friendly and professional demeanor.
• Strong problem-solving skills.
• Ability to build rapport with clients.
• Dependable, punctual, and team-oriented.
• Comfortable handling a high volume of calls while maintaining accuracy.

We are looking for an experienced Intake Specialist to join our team and contribute to client success.