Bilingual Personal Injury Intake Manager

Burnett Staffing Specialists; Houston (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance (employer-paid)

Free Parking

Job summary

Burnett Staffing Specialists in Houston is seeking a Bilingual Personal Injury Intake Manager to be the first point of contact for potential clients. This in-office role requires professionalism, empathy, and the ability to work independently in a fast-paced environment.

Responsibilities include conducting initial interviews, managing leads, evaluating case eligibility, maintaining intake records, and coordinating with attorneys and staff to ensure smooth handoffs.

Qualifications

• Bilingual in English and Spanish required for verbal and written communication.
• 2+ years of experience in personal injury intake.
• Excellent communication, organization, and interpersonal skills.
• Ability to multitask and manage time effectively in a high-volume setting.

Responsibilities

• Conduct initial client interviews and gather case details.
• Manage and track incoming leads and referrals.
• Evaluate potential cases and determine eligibility.
• Maintain detailed intake records and client communication logs.
• Work closely with attorneys and support staff to ensure seamless case handoff.
• Provide exceptional customer service with empathy and professionalism.
• Handle a high volume of calls and emails in a timely manner.

Skills

Bilingual: English/Spanish

Personal injury intake

Communication

Organization

Multitasking

Time management

Tools

Microsoft Office

Case management software

Job description

Job Title: Bilingual Personal Injury Intake Manager

Location: Montrose Area – Houston, TX

Salary: Up to $65,000 (DOE)

Schedule: 100% In-Office

Benefits: Medical Insurance (100% employer-paid) + Free Parking

Position Summary

The Bilingual PI Intake Manager will be the first point of contact for potential clients and play a critical role in the client intake process. This person must be professional, proactive, and able to work independently. The ideal candidate will have a strong background in personal injury intake and be comfortable in a fast-paced, client-focused environment.

Key Responsibilities

• Conduct initial client interviews and gather case details
• Manage and track incoming leads and referrals
• Evaluate potential cases and determine eligibility
• Maintain detailed intake records and client communication logs
• Work closely with attorneys and support staff to ensure seamless case handoff
• Provide exceptional customer service with empathy and professionalism
• Handle a high volume of calls and emails in a timely manner

Requirements

• Bilingual in English and Spanish (verbal and written) – required
• Minimum of 2+ years of experience in personal injury intake – required
• Excellent communication, organization, and interpersonal skills
• Ability to multitask and manage time effectively in a high-volume setting
• Proficiency in Microsoft Office and case management software a plus HOUDT42