Intake Specialist

Kisling, Nestico & Redick, LLC; Fairlawn (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Kisling, Nestico & Redick, LLC is seeking an Intake Specialist to manage the day-to-day operations of the Intake Department. This role reports to the Intake Manager and supports the firm by handling client intakes, answering high-volume calls, and recording information in the case management software.

Ideal candidates have experience in a high-volume office or law firm, strong communication and organizational skills, proficiency with MS Office, and the ability to work under pressure and

Qualifications

• High volume phone, call center, and/or law firm experience is preferred.
• Exceptional communication skills.
• Ability to work well under pressure and to exercise good judgment.
• Strong attention to detail, organized and able to multitask and prioritize workload.
• Strong working knowledge of MS Office
• Ability to 55 wpm
• Must work well in a team atmosphere
• Ability to lift a minimum of twenty pounds

Responsibilities

• Answer phones in high-volume call center
• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Receive and distribute mail
• Collect and record police reports

Skills

Typing 55 wpm

Phone handling

Multitasking

Teamwork

Tools

MS Outlook

MS Word

MS Excel

Job description

Description

The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.

Specific Responsibilities

• Answer phones in high-volume call center
• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Receive and distribute mail
• Collect and record police reports

Requirements

• High volume phone, call center, and/or law firm experience is preferred
• Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload
• Strong working knowledge of MS Office
• Ability to 55 wpm
• Must work well in a team atmosphere
• Ability to lift a minimum of twenty pounds

KNOWLEDGE

Highly proficient in MS Outlook, Word, and Excel.

Basic business practices. Standard clerical and general office administration procedures. High command of English grammar, usage, punctuation, and spelling. Use of computers and related software applications.

SKILLS

Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents.

Coordination skill to operate office phone and headphones.

Coordination skills to operate printers and calculators.