Intake Specialist

Atcauselaw; Clearwater (FL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

$17 per hour

PTO and sick days after 90 days

Unlimited PTO after one year

Fun and 'Non-Stuffy' atmosphere

In-house training programs

Weekly paid meals

Free snacks and drinks in the office

Job summary

A Clearwater law firm is seeking an Intake Registration Specialist to be the first point of contact for potential clients. This role involves qualifying leads, scheduling consultations, and maintaining communication with clients in a collaborative environment. The ideal candidate will have a high school diploma, customer service experience, and basic knowledge of legal processes. Benefits include $17 per hour, PTO, and a fun, supportive atmosphere.

Qualifications

• 1-2 years of experience in a client-facing role, preferably in a legal setting.
• Basic knowledge of probate, estate planning, or legal processes.
• Ability to qualify leads and engage clients effectively.

Responsibilities

• Respond to inbound inquiries promptly and professionally.
• Qualify leads by gathering preliminary information about legal needs.
• Educate potential clients about the firm's services and benefits.
• Maintain accurate lead data in the CRM system.
• Schedule consultations with attorneys.
• Prepare intake forms for client consultations.
• Follow up with leads to confirm appointments.
• Support the client services team with administrative tasks.

Skills

Customer service

Lead qualification

CRM software proficiency

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software (e.g., Zoho)

Job description

Overview

Clearwater, United States | Posted on 01/15/2026

At atCause LawOffice, our Intake Registration Specialists are the first point of contact forpotential clients, setting the stage for exceptional legal experiences. Guidedby our Purpose—To help businesses, families, and individuals become more aware,more causative, and more in control of their legal circumstances, leading totheir success, expansion, and prosperity—they qualify leads, scheduleconsultations, and introduce clients to our transparent, flat-fee services. In our non-stuffy, collaborative environment, Intake Registration Specialists aretrusted team members who drive client engagement with empathy andprofessionalism, ensuring a seamless start to the client journey.

Responsibilities

• Respond to inbound inquiries (phone, email, webforms) promptly, assessing potential clients’ needs with empathy andprofessionalism.
• Qualify leads by gathering preliminary informationabout their legal needs (e.g., probate, estate planning, elder law) andaligning them with atCause’s services.
• Educate potential clients about the firm’s flat-feemodel and service benefits to build trust and interest.
• Maintain accurate lead data in the firm’s CRMsystem, ensuring follow-up and tracking.
• Schedule consultations with attorneys, coordinatingcalendars to ensure timely and accurate bookings.
• Prepare intake forms and client materials, ensuringattorneys have necessary information for consultations.
• Follow up with leads to confirm appointments andprovide pre-consultation guidance.
• Support the client services team withadministrative tasks, such as updating records and managing inquiry logs.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in a cleint-facing sales, customer service, or intake role, preferably in a legal or professional services setting.
• Basic knowledge of probate, estate planning, or legal processes, with willingness to learn Florida-specific procedures.
• Proven ability to qualify leads and engage clients with consultative sales approach.
• Proficiency in Microsoft Office (word, Excel, Outlook) and CRM software(e.g., Clio, Hubspot, etc. We use Zoho).
• Strong Organizational skills with attention to detail and accuracy.
• Excellent written and verbal communication skills for client and team interactions.
• Ability to multitask and prioritize in a fast-paced, team- oriented, environment.
• Compassionate and client-focused mindset, aligning with atCause's people-first philosophy.
• Adaptability to handle evolving priorities and a non-stuffy workplace culture.

Benefits & Perks

• $17 per hour.
• PTO and sick days after 90 days.
• Unlimited PTO after one year.
• Fun and "Non-Stuffy" atmosphere.
• In-house training programs.
• Weekly paid meals.
• Free snacks and drinks in the office.

Commitment to Diversity

atCause Law is an equal employment opportunity employer and does not discriminate on the basis of anyone's race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively fosters inclusion in all forms. We recognize that a multigenerational and multicultural workforce is reflective of our communities and is an integral and welcome part of a successful and ethical business.