Intake Specialist

Wettermark Keith Personal Injury Lawyers; Birmingham (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Wettermark Keith Personal Injury Lawyers in Birmingham, AL seeks an Intake Specialist to be the first point of contact for prospective clients. This in-person role is sales-driven, focusing on converting inbound leads into signed clients while coordinating with attorneys.

You will handle high-volume calls, build rapport, overcome objections, and guide qualified individuals through the sign-up process, with shifts 9:00am - 6:00pm CT and 10:00am - 7:00pm CT, Monday through Friday.

Qualifications

• 1-3 years in sales, call center, or client-facing roles.
• Experience in high-volume inbound sales is preferred.
• Law firm intake or legal call center experience is a plus.

Responsibilities

• Serve as the primary sales contact for inbound leads.
• Confidently present next steps and close qualified prospects over the phone.
• Handle a high volume of inbound calls while maintaining conversion goals.
• Follow up with prospective clients via phone, email, chat, and text to drive sign-ups.
• Overcome objections and build urgency to secure commitments.
• Coordinate intake appointments with attorneys when needed.
• Maintain detailed and accurate records in the CRM system.
• Deliver a high-quality client experience that drives satisfaction and referrals.

Skills

Closing skills

Sales

CRM

Communication

Job description

About Us: Wettermark Keith is a rapidly growing national personal injury firm. We pride ourselves on our integrity, professionalism, and commitment to excellence. At Wettermark Keith, we understand that our work extends far beyond the courtroom. We engage with people during some of the most challenging times of their lives - moments filled with uncertainty, fear, and stress. Our clients come to us in the aftermath of tragic accidents, seeking not just legal representation, but a beacon of hope for their future.

Purpose: The Intake Specialist is the first and most critical point of contact for prospective clients. This role is sales-driven and focused on converting inbound leads into signed clients. Working closely with team leads and management, the Intake Specialist evaluates potential claims, builds rapport, overcomes objections, and confidently guides qualified individuals through the sign-up process.

This position requires strong closing skills, attention to detail, and the ability to thrive in a fast-paced, performance-based call center environment. Compassion, persistence, and follow-through are essential to successfully convert opportunities while delivering an exceptional client experience.

This is a full-time, in-person position in our Birmingham office. We offer two shifts Monday through Friday: (1) 9:00am - 6:00pm CT; and (2) 10:00am - 7:00pm CT.

Key Responsibilities

• Serve as the primary sales contact for inbound leads and inquiries.
• Confidently present next steps and close qualified prospects over the phone.
• Handle a high volume of inbound calls while maintaining conversion goals.
• Follow up with prospective clients via phone, email, chat, and text to drive sign-ups.
• Overcome objections and build urgency to secure commitments.
• Coordinate intake appointments with attorneys when needed.
• Maintain detailed and accurate records in the CRM system.
• Deliver a high-quality client experience that drives satisfaction and referrals.
• Proven sales ability with strong closing skills.
• Comfortable working toward performance metrics and conversion goals.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong time management and follow-up discipline.
• Confident, persuasive, and resilient mindset.
• Sound judgment and professional discretion.

Education & Experience

• 1-3 years of experience in sales, call center, customer service, or client-facing roles.
• Experience in a high-volume inbound sales environment strongly preferred.
• Law firm intake or legal call center experience is a plus.

Language

• Spanish (Preferred)