Intake Specialist

Beltway Companies; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k after 6 months

Paid PTO and Certifications

Uniforms and PPE

Job summary

Beltway Companies is seeking a Full-Time Intake Specialist in Maryland/Baltimore to join our team. You will greet customers and collect vehicle and customer data for repairs and invoicing, and you will generate health reports for quick insights into reported vehicle issues.

You will document vehicle issues, maintain positive customer relationships, assist with calls, and collaborate with Accounting on account changes and credits.

Qualifications

• Valid driver’s license required.
• Team player with commitment to the customer and service team.
• Self-motivated with good written and verbal communication.
• Sensitive to customer needs and a good listener.
• Professional demeanor and conduct.

Responsibilities

• Greet customers promptly, gather vehicle and customer info for repairs and invoicing
• Generate health reports upon vehicle arrivals for immediate insight into reported vehicle issues
• Accurately document vehicle issues, concerns, and maintenance needs
• Maintain customer relationships through a continuous positive attitude and attentiveness daily
• Assist with answering telephone calls when necessary
• Work closely with Accounting personnel regarding customer account changes, customer credits, and clearing the sublet accounts when necessary
• Maintain and file all necessary documentation required by the Service Department
• Other duties as assigned

Skills

Customer service

Communication

Team player

Organizational skills

Professionalism

Job description

Description

Beltway Companies is searching for a Full-Time Intake Specialist to join our team! Pay Range of $40,000 - $60,000 salary based on experience

Benefits

• Health, Dental and Vision Insurance offered after 60 days employment
• Company Match 401k after 6 months employment
• Immediate PTO Benefits- Paid Certifications
• Supplied uniforms and PPE equipment

Beltway Companies is the Largest Heavy-Duty Truck Dealership in the Mid-Atlantic. As the first step in our Service Departments, our Intake Specialists play a pivotal role in our Service Department, ensuring timely vehicle check-ins and communication between our customers and internal teams. Your dedication will directly impact our customers' satisfaction and our internal dealership's success. Our Intake Specialists also have the opportunity to thrive in a supportive environment that values your contributions and growth. Come be a part of our dynamic team and help us continue to set the standard for excellence in the industry!

Position Overview

• Greet customers promptly, gather vehicle and customer info for repairs and invoicing
• Generate health reports upon vehicle arrivals for immediate insight into reported vehicle issues
• Accurately document vehicle issues, concerns, and maintenance needs
• Maintain customer relationships through a continuous positive attitude and attentiveness daily
• Assist with answering telephone calls when necessary
• Work closely with Accounting personnel regarding customer account changes, customer credits, and clearing the sublet accounts when necessary
• Maintain and file all necessary documentation required by the Service Department
• Other duties as assigned

Requirements

• A valid driver's license is required for this position
• Team player with a strong sense of commitment to the customer and service team
• Self motivated and have good written and verbal communication skills
• Sensitive to customer needs and a good listener
• Ability to conduct his/her-self in a professional manner